Wunderflats

Social Media Lead – Reputation

Wunderflats

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • Owning Wunderflats’ presence across social media, review platforms, and public communities
  • Proactively managing online reputation and brand perception
  • Engaging with customers through comments, reviews, and community discussions
  • Distributing and amplifying content across social channels to support visibility and demand
  • Monitoring sentiment, trends, and risks across external platforms
  • Using data and metrics to prioritise actions and measure impact
  • Leveraging AI and automation to scale monitoring, engagement, and content workflows
  • Collaborating closely with Communications, PR, and Customer Service teams
  • Providing regular insights and updates directly to the CMO

Requirements

  • Hands-on experience managing social media for a consumer brand
  • Experience handling public reviews and online reputation
  • Strong judgement when communicating on behalf of a brand
  • A solid understanding of how social and content platforms distribute and prioritize content
  • Clear, empathetic written communication
  • Commercial and metric awareness, you understand how visibility, trust, and engagement impact demand
  • Confidence working independently and taking ownership
  • Comfort using AI and automation tools to support and scale your work
  • Experience collaborating across teams
  • English C2 or native required, German, French, and/or Spanish are a plus
Benefits
  • #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
  • #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
  • #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
  • #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
  • #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
  • #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
  • #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementonline reputation managementcontent distributiondata analysismetrics measurementAI toolsautomation toolscontent workflowscustomer engagementpublic relations
Soft Skills
strong judgementclear communicationempathetic communicationindependenceownershipcollaborationcommercial awarenessmetric awareness