Wrike

Consultant

• Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
• Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
• Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
• Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
• Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
• Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
• Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
• Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
• Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
• Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
• Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
• Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
• Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
• Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
• Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
• Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
• Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.

Technical Services Consultant

Security Engineer

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
• Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
• Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
• Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
• Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
• Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
• Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
• Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
• Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
• Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Security Customer Success Engineer – SCSE

Account Executive

• Develop, manage, and close complex sales cycles; prospecting, leading discovery, presenting business cases, negotiating contracts, and landing new logos at the enterprise level (250 - 1000 employees).
• Deliver compelling presentations and business cases to executive audiences, demonstrating strategic thinking, business acumen, and exceptional consultative communication skills.
• Provide highly accurate and insight-driven monthly, quarterly, and annual pipeline forecasts, and maintain meticulous CRM (Salesforce) hygiene.
• Serve as an expert consultant on digital and operational transformation; drive opportunities to upsell, cross-sell, and expand engagement within enterprise accounts.
• Proactively lead and coordinate cross-functional account teams—including Marketing, Sales Development, Solution Consultants, Legal, Security, and Implementation—to deliver a world-class enterprise client experience.
• Skillfully navigate complex legal, procurement, compliance, and security processes in collaboration with internal teams and enterprise client stakeholders.
• Stay at the forefront of SaaS trends and industry best practices to be a valued advisor to your clients and the broader Wrike team.
• Guide enterprise buyers through organizational change management and adoption planning, ensuring alignment, education, and readiness across large buying groups.
• Ensure a seamless and comprehensive handoff to Customer Success and Implementation teams, clearly documenting goals, expectations, and key learnings for ongoing client engagement.
• Regularly capture and communicate enterprise customer insights, competitive intelligence, and market feedback to Product, Sales, and Marketing leadership for continuous improvement.
• Mentor and support development of junior account executives, sharing best practices and contributing to team enablement initiatives.

Sales

• You’ll manage and develop a team of Commercial Account Executives and Account Managers, partnering closely with Marketing, RevOps, Customer Success, Solutions Consulting, and executive leadership to execute a strong land-and-expand strategy.
• You will lead the AMS Commercial Sales team, responsible for driving revenue across a defined set of Commercial accounts (250 - 1000 employees), including both net-new logos and expansion opportunities within existing Wrike customers.
• Reporting to the Manager of AMS Commercial Sales, you’ll enable your team to deeply understand customer pain points, articulate Wrike’s value, and deliver solutions that drive long-term growth and customer satisfaction.
• Own new business and expansion revenue targets across the AMS Commercial segment
• Drive pipeline generation, deal execution, and accurate forecasting
• Champion a strategic land-and-expand motion to maximize customer lifetime value
• Inspect deals, coach to close, and actively participate in complex negotiations and escalations
• Ensure consistent execution of sales process, methodology, and playbooks
• Assess sales performance, identify opportunities for improvement, and implement action plans
• Partner cross-functionally with Marketing, RevOps, Customer Success, Legal, Channel Partners, and Professional Services
• Lead territory planning, demand generation, deal strategy development, and trend analysis
• Hire, onboard, ramp, and retain top sales talent
• Drive a culture of accountability, urgency, and continuous improvement
• Moderate travel as needed (approximately 25%)

Sales Manager, New Business & Expansion

Account Manager

• Developing and executing strategic account plans that drive expansion within your assigned book of business.
• Managing the full sales cycle from opportunity identification through contract negotiation and close.
• Proactively engaging with accounts through targeted outreach initiatives rather than relying solely on inbound requests.
• Conducting consultative discovery calls to deeply understand customer pain points, business objectives, and growth opportunities.
• Implementing a solutions-based selling approach that clearly articulates Wrike's ROI and aligns our solutions with customer needs.
• Delivering compelling demonstrations and presentations that showcase how Wrike solves specific customer challenges.
• Creating tailored strategies for identifying expansion opportunities within each account based on customer usage patterns, adoption metrics, business goals, and industry trends.
• Staying informed about competitors' offerings and positioning Wrike advantageously against alternatives.
• Utilizing sales tools (Salesforce, SalesNavigator and ZoomInfo) to identify key stakeholders and manage your pipeline.
• Collaborating with Customer Success, Solutions, and other internal teams to ensure seamless customer experiences and 100% satisfaction.
• Consistently meeting or exceeding quarterly and annual revenue targets.

Account Manager – L4

People Operations

• Execute and support employee lifecycle processes across the U.S. and Costa Rica workforce
• Manage day-to-day lifecycle administration including onboarding, offboarding, and employee documentation
• Administer and support benefits and leave programs while ensuring alignment with local regulations
• Support payroll accuracy by ensuring timely and accurate employee data updates
• Identify operational inefficiencies and support process improvements

Senior People Operations Generalist – Americas

• Develop, manage, and close complex sales cycles; prospecting, leading discovery, presenting business cases, negotiating contracts, and landing new logos at the enterprise level (5,000+ employees).
• Deliver compelling presentations and business cases to executive audiences, demonstrating strategic thinking, business acumen, and exceptional consultative communication skills.
• Provide highly accurate and insight-driven monthly, quarterly, and annual pipeline forecasts, and maintain meticulous CRM (Salesforce) hygiene.
• Serve as an expert consultant on digital and operational transformation; drive opportunities to upsell, cross-sell, and expand engagement within enterprise accounts.
• Proactively lead and coordinate cross-functional account teams—including Marketing, Sales Development, Solution Consultants, Legal, Security, and Implementation—to deliver a world-class enterprise client experience.
• Skillfully navigate complex legal, procurement, compliance, and security processes in collaboration with internal teams and enterprise client stakeholders.
• Stay at the forefront of SaaS trends and industry best practices to be a valued advisor to your clients and the broader Wrike team.
• Guide enterprise buyers through organizational change management and adoption planning, ensuring alignment, education, and readiness across large buying groups.
• Ensure a seamless and comprehensive handoff to Customer Success and Implementation teams, clearly documenting goals, expectations, and key learnings for ongoing client engagement.
• Regularly capture and communicate enterprise customer insights, competitive intelligence, and market feedback to Product, Sales, and Marketing leadership for continuous improvement.
• Mentor and support development of junior account executives, sharing best practices and contributing to team enablement initiatives.

Account Executive 3 – DACH

Product Marketing

• Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes.

Senior HR Business Partner – GTM

• Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Relentlessly identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes.

• Lead the redesign of GTM roles and building comprehensive Skills Matrices in collaboration with GTM leaders.
• Transform the Talent Review process from a "check-the-box" exercise into a meaningful growth engine by coaching managers on high-impact feedback and ensuring employees feel heard.
• Launch and manage an internal mobility initiative designed to level up employees for their next career move within Wrike.
• Act as a pragmatic problem-solver for Director-level stakeholders, using data to identify and resolve business friction before it scales.
• Navigate a high-volume environment, managing complex requests with speed and precision across the GTM and Marketing functions.
• Identify and automate repetitive HRBP workflows by building custom Gems, utilizing Wrike’s internal AI tools, and documenting automated processes to shift the GTM People team from manual execution to strategic oversight.

Solutions Engineer

• Own the technical aspects of the sales motion and work as a partner to Sales to close business.
• Help customers evaluate Wrike as efficiently and easily as possible, ensuring that Wrike functionality is clearly mapped to business value.
• Facilitate detailed technical discovery and qualification meetings, building custom demos, and managing POCs.
• Help the sales team acquire new customers while expanding relationships within existing accounts.
• Work strategically with Account Executives to expand Wrike’s footprint in accounts and territories.
• Establish yourself as a trusted technical advisor to your customers and build strong technical relationships in your accounts.
• Play an important role in mentoring new team members, contributing knowledge to the team and adding value to the broader organization.

Senior Solutions Consultant

Customer Success Manager

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Senior Customer Success Manager

• By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
• By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.

Technical Services Consultant

Security Customer Success Engineer – SCSE

Security Customer Success Engineer – SCSE

Account Executive

Sales Manager, New Business & Expansion

Account Manager – L4

Senior People Operations Generalist – Americas

Account Executive 3 – DACH

Senior HR Business Partner – GTM

Senior HR Business Partner – GTM

Senior HR Business Partner – GTM

Senior Solutions Consultant

Senior Customer Success Manager

CSM Manager, German – Maternity Cover