Wrike

Customer Success Manager

• Drive Retention & Reduce Churn: Own the net revenue retention (NRR), pipeline, and gross revenue retention (GRR) targets for the North America Enterprise segment by building robust, proactive intervention strategies for at-risk accounts.
• Coach Senior Talent: Empower and upscale an experienced team of CSMs, fostering deep expertise in account mapping, executive relationship building, and value realization.
• Operational Excellence: Use data-driven insights to forecast churn risks, analyze health scores, and optimize portfolio distributions across your team to ensure balanced coverage and maximum impact.
• Cross-Functional Advocacy: Serve as the strategic bridge between your team, Product, Solutions, Sales, and Leadership to ensure a seamless customer journey from pre-sales through implementation and renewal for Enterprise clients.
• Mitigate High-Stakes Escalations: Step into high-value accounts as an executive sponsor, guiding complex commercial and technical resolutions to maintain long-term account health.

Manager, Customer Success – North America Enterprise

Cloud Engineer

• Designing, building, and owning our end-to-end observability strategy (metrics, logs, and distributed traces) for our distributed cloud infrastructure
• Managing the Wrike product infrastructure
• Implementing reliable solutions to ensure a product uptime SLA of 99.9%
• Working with GCP, AWS and other cloud providers in the IaC paradigm
• Introducing and supporting new infrastructure services
• Actively participating in incident response and management, including on-call duties
• Developing and maintaining professional connections within and outside of the team

Senior CloudOps Engineer – Observability

Sales Operations Manager

• Develop, maintain, and improve recurring dashboards, reports, and KPI views used by sales leadership to monitor pipeline, bookings, activity, and performance trends.
• Support weekly, monthly, and quarterly business cadences through reporting preparation, data validation, and insight generation for leadership reviews.
• Assist with sales forecasting, pipeline analysis, and performance tracking to improve visibility into risks, opportunities, and business outcomes.
• Maintain CRM data quality by identifying inconsistencies, supporting clean-up activities, and helping improve reporting logic, field usage, and data governance practices.
• Partner with Sales, Finance, Marketing, Customer Success, and Business Systems teams to address operational questions and support cross-functional initiatives.
• Contribute to territory planning, account analysis, sales productivity tracking, and ad hoc analytical requests as assigned by management.
• Document workflows, reporting definitions, and operational processes to support consistency, scalability, and continuous improvement.

Sales Strategy & Operations Analyst

Account Manager

• Developing and executing strategic account plans that drive expansion within your assigned book of business.
• Managing the full sales cycle from opportunity identification through contract negotiation and close.
• Proactively engaging with accounts through targeted outreach initiatives rather than relying solely on inbound requests.
• Conducting consultative discovery calls to deeply understand customer pain points, business objectives, and growth opportunities.
• Implementing a solutions-based selling approach that clearly articulates Wrike's ROI and aligns our solutions with customer needs.
• Delivering compelling demonstrations and presentations that showcase how Wrike solves specific customer challenges.
• Creating tailored strategies for identifying expansion opportunities within each account based on customer usage patterns, adoption metrics, business goals, and industry trends.
• Staying informed about competitors' offerings and positioning Wrike advantageously against alternatives.
• Utilizing sales tools (Salesforce, SalesNavigator and ZoomInfo) to identify key stakeholders and manage your pipeline.
• Collaborating with Customer Success, Solutions, and other internal teams to ensure seamless customer experiences and 100% satisfaction.
• Consistently meeting or exceeding quarterly and annual revenue targets.

Account Manager – Level 4

Consultant

• Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
• Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
• Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
• Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
• Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
• Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
• Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
• Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
• Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
• Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
• Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
• Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
• Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
• Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
• Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
• Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
• Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.

Technical Services Consultant

Security Engineer

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
• Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
• Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
• Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
• Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
• Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
• Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
• Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
• Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
• Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Wrike

Manager, Customer Success – North America Enterprise

Senior CloudOps Engineer – Observability

Senior CloudOps Engineer – Observability

Sales Strategy & Operations Analyst

Account Manager – Level 4

Technical Services Consultant

Security Customer Success Engineer – SCSE

Security Customer Success Engineer – SCSE