Wrike

People Operations

• Own and elevate the employee journey across onboarding through offboarding
• Ensure clarity, responsiveness, and high-quality employee experience at every touchpoint
• Manage benefits portfolio across the U.S. and Costa Rica
• Safeguard payroll accuracy by ensuring clean inputs and reliable data across systems

People Operations Specialist – Americas

• Own configuration, governance, and optimization of UKG while ensuring strong integration across the broader People tech stack.
• Lead lifecycle workflow redesign (recruiting through offboarding) to improve automation, ownership clarity, and transparency.
• Reduce manual friction through improved sequencing, validation controls, and automation triggers.
• Maintain structured documentation and version-control practices (e.g., GitHub-based configuration tracking) to enhance auditability and transparency.
• Balance long-term systems architecture with day-to-day configuration, troubleshooting, and stakeholder support.
• Lead design and delivery of dashboards and reporting for HR, Finance, and executive stakeholders.
• Build scalable reporting frameworks using tools such as Tableau, SQL/BigQuery, or similar analytics platforms.
• Define and standardize metric definitions, data dictionaries, and cross-system reporting logic.
• Strengthen reconciliation between HRIS, payroll, and finance systems to improve data integrity.
• Embed reporting into strategic workforce planning and decision-making conversations.
• Identify and implement automation and AI/LLM use cases across lifecycle workflows and reporting.
• Replace manual processes with structured system logic and automated validations.
• Introduce scalable self-service models, knowledge bases, and integrated help flows.
• Evaluate governance, risk, and compliance guardrails when deploying AI-enabled solutions.
• Build and sequence a clear People systems roadmap aligned to business growth and modernization priorities.
• Conduct lifecycle audits to identify system gaps, integration issues, and scalability risks.
• Prioritize enhancements based on impact, readiness, and long-term sustainability.
• Manage vendor relationships, release planning, and system upgrades across the People ecosystem.
• Lead and develop one HR Systems & Analytics Analyst.
• Set clear priorities, operating rhythms, and quality standards.
• Review reporting outputs, automation logic, and workflow design to ensure scalability and accuracy. Maintain high service standards for system performance, reporting reliability, and stakeholder responsiveness.

Team Lead, People Systems & Analytics

• Own configuration, governance, and optimization of UKG, ensuring integration across People tech stack
• Lead lifecycle workflow redesign to improve automation and ownership clarity
• Maintain structured documentation and version-control practices
• Design and deliver dashboards and reporting for HR, Finance, and executive stakeholders
• Identify and implement automation and AI use cases across workflows

Operations

• Own Guru content administration and maintenance.
• Process incoming content requests from across the business.
• Partner with collection owners and departments to keep content accurate and current.
• Maintain a high platform trust score.
• Run monthly syncs with the Guru CSM.
• Prepare and maintain pre- and post-session documentation in Guru.
• Produce ongoing reports for enablement sessions.
• Compile quarterly summary reports with data analysis and insights.
• Maintain the Enablement analytics dashboard in Wrike Analyze.
• Support ad-hoc reporting requests.
• Identify opportunities to improve reporting, dashboards and data flows.
• Implement enhancements that improve clarity, usability and automation.
• Schedule enablement sessions and manage invitations.
• Coordinate workshops, certifications and ongoing enablement activities.
• Track participation and progress.
• Support mentor and onboarding programmes where needed.
• Create monthly GTM newsletters using Marketo, Guru and related tools.
• Support structured, consistent communication to the field.
• Process daily access requests across enablement tools and platforms.
• Maintain course and learning plan inventories in Wrike.
• Ensure alignment with LMS structures.
• Manage cross-functional projects, including Global Kickoff.
• Build project plans, track milestones and ensure delivery.
• Partner with stakeholders to keep initiatives on track.
• Occasionally create or update courses using AI-enabled or authoring tools such as Jollydeck or Articulate Rise.
• Provide light presentation and slide support aligned to brand guidelines.
• Design and refine end-to-end enablement processes.
• Improve scalability and operational efficiency.
• Support internal certifications and structured programmes.
• Assist with ad-hoc operational and tooling requests.
• Contribute to continuous improvement of enablement operations.

Enablement Program – Operations Manager

Business Development Rep

• Actively prospecting into existing accounts via Outbound calls.
• Managing assigned accounts, inbound requests, trials, leads
• Managing the full sales-cycle, including contract generation and other deliverables for closing
• Learning proven SaaS sales process and methodology from decorated Sales Leaders
• Working with your territory team and leaders to strategise big deals
• Leveraging Salesforce.com to execute your lead processing and opportunity management
• Prioritising opportunities and applying appropriate resources
• Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximizing customer lifetime by helping them unlock the most product value

Account Development Manager – Fixed term Contract, Maternity Cover

Frontend Engineer

• Identifying any weak points and improving the performance of our applications
• Developing and improving core product features, such as routing, micro-frontends, communication protocols, and more
• Taking care of the developer experience, including building tools and linters to support our development team
• Implementing product monitoring through code metrics, error tracking, and other mechanisms to ensure high-quality products for our customers

Senior Frontend Engineer – Product Architecture

• Identifying any weak points and improving the performance of our applications
• Developing and improving core product features, such as routing, micro-frontends, communication protocols, and more
• Taking care of the developer experience, including building tools and linters to support our development team
• Implementing product monitoring through code metrics, error tracking, and other mechanisms to ensure high-quality products for our customers.