Security Customer Success Engineer – SCSE

Wrike

Security Customer Success Engineer serving as the primary technical security advisor for customer success at Wrike. Promoting security features and supporting Sales teams in addressing customer needs.

Posted 6/9/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Requirements

What you’ll need

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
Experience handling customer objections and guiding security-related discussions in a business-focused way
Solid understanding of cloud security principles
Knowledge of data privacy regulations such as GDPR and CCPA
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
Ability to manage multiple priorities effectively in a fast-paced environment
Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
English spoken and written skills - advanced level.

Benefits

Comp & perks

30 days of paid vacation + seniority leave + Recovery Days (RTT)
Parental Leave: 16 Weeks Maternity / 4 Weeks Paternity + Daycare Spot
Health Insurance (Employees + Dependents)
Life Insurance Plan
Home Allowance (Hybride 20€/month or Full remote 50€/month)
Public transportation: Coverage of 75% of subscription fee / Sustainable mobility package 200€/year
CSE Specific Benefits i.e. vacation vouchers,negotiated fees etc.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud securitysecurity compliancedata privacy regulationssecurity frameworkssecurity assessmentsRFP completiontechnical security inquiriessecurity features promotionsecurity workflowscustomer security portal assessments

Soft Skills

communication skillscustomer-facingobjection handlingbusiness-focused discussionsmulti-priority managementcollaborationfeedback sharingprocess improvementtechnical explanationcustomer support

Certifications

SOC 2ISO 27001HIPAA