Security Customer Success Engineer – SCSE

Wrike

Security Customer Success Engineer acting as the key link between security organization and global customers. Managing customer security needs and supporting Sales teams for SaaS product.

Posted 6/9/2026full-timeRemote • 🇪🇪 EstoniaMid-LevelSeniorWebsite

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Hard Skills

cloud securitysecurity compliancedata privacy regulationssecurity frameworkssecurity assessmentsRFP completiontechnical security inquiriessecurity features promotionsecurity workflowscustomer feedback analysis

Soft Skills

communicationcustomer-facingobjection handlingbusiness-focused discussionsmulti-priority managementcollaborationprocess improvementtechnical explanationcustomer supportfeedback sharing

Tools & Technologies

AI toolsknowledge basesinternal documentationsecurity portalsWrike Lockdata residency offeringsSales toolscustomer success platformssecurity assessment toolsinternal security workflows

Certifications & Qualifications

SOC 2ISO 27001HIPAA

Industry Keywords

SaaSCISOGDPRCCPAsecurity capabilitiessecurity teamsIT stakeholderstechnical rolesecurity improvementsdeal progression

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Requirements

What you’ll need

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
Experience handling customer objections and guiding security-related discussions in a business-focused way
Solid understanding of cloud security principles
Knowledge of data privacy regulations such as GDPR and CCPA
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
Ability to manage multiple priorities effectively in a fast-paced environment
Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
English spoken and written skills - advanced level

Benefits

Comp & perks

28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness Plan (800 EUR/year)
Full-remote & On-demand access to Co-working space