WPCCU

Executive Assistant

• Provide comprehensive administrative and operational support to the President & CEO.
• Manage complex calendars, appointments, meetings, travel arrangements, and executive priorities.
• Coordinate executive meetings, prepare agendas, compile supporting materials, and manage follow-up actions.
• Anticipate executive needs and proactively address scheduling conflicts, logistical challenges, and administrative requirements.
• Support executive decision-making through the preparation of reports, presentations, research, and briefing materials.
• Serve as the primary liaison between the Board of Directors, Board Committees, and executive leadership.
• Coordinate Board and committee meetings, including calendars, logistics, agendas, and supporting materials.
• Attend Board and committee meetings as required and prepare accurate, professional meeting minutes.
• Handle highly sensitive organizational, personnel, financial, strategic, and governance information with discretion.

Executive Assistant – Board Liaison

Communications

• Shape and amplify credit union’s brand, voice, and growth strategy
• Lead a multidisciplinary team in driving member acquisition, engagement, and retention
• Define and execute marketing and communications strategy
• Oversee integrated growth initiatives and performance oversight
• Guide internal and external communications
• Ensure community engagement strategy and partnerships reflect the credit union’s values and local impact
• Collaborate closely with executive leadership and partners across departments

Senior Manager, Marketing & Communications

IT Support

• Act as the first line of defense for the IT department
• Reply to all incoming tickets, emails, and phone calls in a timely manner
• Perform triage of requests and properly address/assign issues
• Provide timely and efficient technical assistance and support for PC Users and IT staff
• Develop necessary documentation of all requests, including tickets, ticket replies, and solutions
• Assist in managing the devices and systems as needed
• Provide resolutions for end users and continue education as needed

Help Desk

Operations

• Lead and oversee end-to-end mortgage lending operations, including processing, underwriting, closing, funding, and post-closing activities.
• Ensure consistent execution of policies, procedures, and service standards across all mortgage operations functions.
• Monitor pipeline flow, cycle times, and capacity to ensure service level commitments are met.
• Identify operational risks and implement controls to ensure accuracy, quality, and compliance.
• Lead, coach, and develop a high-performing mortgage operations team through clear expectations, accountability, and ongoing feedback.
• Champion a seamless, transparent, and supportive mortgage experience for members.
• Drive continuous improvement initiatives focused on efficiency, quality, and scalability.
• Ensure mortgage operations adhere to all applicable federal, state, and investor regulations, including quality control standards.
• Collaborate closely with the Senior Manager, Mortgage Lending, to align operational performance with strategic objectives.

Executive Assistant – Board Liaison

Senior Manager, Marketing & Communications

Help Desk

Mortgage Lending Operations Manager