WPCCU

Operations

• Lead and oversee end-to-end mortgage lending operations, including processing, underwriting, closing, funding, and post-closing activities.
• Ensure consistent execution of policies, procedures, and service standards across all mortgage operations functions.
• Monitor pipeline flow, cycle times, and capacity to ensure service level commitments are met.
• Identify operational risks and implement controls to ensure accuracy, quality, and compliance.
• Lead, coach, and develop a high-performing mortgage operations team through clear expectations, accountability, and ongoing feedback.
• Champion a seamless, transparent, and supportive mortgage experience for members.
• Drive continuous improvement initiatives focused on efficiency, quality, and scalability.
• Ensure mortgage operations adhere to all applicable federal, state, and investor regulations, including quality control standards.
• Collaborate closely with the Senior Manager, Mortgage Lending, to align operational performance with strategic objectives.

Mortgage Lending Operations Manager