Mortgage Lending Operations Manager

WPCCU

Mortgage Lending Operations Manager overseeing day-to-day operations at Water and Power Community Credit Union. Leading teams to ensure efficient and compliant mortgage operations while enhancing member experience.

Posted 6/30/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $118,019 - $177,028 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee end-to-end mortgage lending operations, including processing, underwriting, closing, funding, and post-closing activities.
Ensure consistent execution of policies, procedures, and service standards across all mortgage operations functions.
Monitor pipeline flow, cycle times, and capacity to ensure service level commitments are met.
Identify operational risks and implement controls to ensure accuracy, quality, and compliance.
Lead, coach, and develop a high-performing mortgage operations team through clear expectations, accountability, and ongoing feedback.
Champion a seamless, transparent, and supportive mortgage experience for members.
Drive continuous improvement initiatives focused on efficiency, quality, and scalability.
Ensure mortgage operations adhere to all applicable federal, state, and investor regulations, including quality control standards.
Collaborate closely with the Senior Manager, Mortgage Lending, to align operational performance with strategic objectives.

Requirements

What you’ll need

Bachelor's degree in Business, Finance, or a related field (preferred).
5+ years of experience in mortgage lending operations, including leadership of operations, processing, underwriting, or closing teams (required).
Proficiency with mortgage lending systems, workflow tools, and performance reporting dashboards (required).
Strong understanding of mortgage regulations, investor guidelines, quality control standards, and operational risk management (required).
Excellent people leadership, communication, and organizational skills with the ability to drive accountability and engagement (required).
Detail-oriented and process-driven leader with a member-first mindset; adaptable, collaborative, and comfortable navigating change in a fast-paced environment (required).
Mortgage or lending-related certifications (preferred).

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Mortgage ProcessingUnderwritingClosingFundingQuality Control StandardsOperational Risk ManagementWorkflow ToolsPerformance ReportingContinuous Improvement InitiativesPipeline Monitoring

Soft Skills

Detail-OrientedOrganizational SkillsAdaptabilityCollaborationAccountability

Certifications

Mortgage CertificationsLending-Related Certifications