Help Desk

WPCCU

Help Desk Specialist acting as first line of defense for IT support. Providing timely assistance for tickets, emails, and calls while maintaining documentation.

Posted 7/8/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $24 - $36 per hourWebsite

About the role

Key responsibilities & impact

Act as the first line of defense for the IT department
Reply to all incoming tickets, emails, and phone calls in a timely manner
Perform triage of requests and properly address/assign issues
Provide timely and efficient technical assistance and support for PC Users and IT staff
Develop necessary documentation of all requests, including tickets, ticket replies, and solutions
Assist in managing the devices and systems as needed
Provide resolutions for end users and continue education as needed

Requirements

What you’ll need

Minimum of 6 months to two years of prior help desk or technical support
Associate degree in hand or completion of a specialized course of study at a business or trade school
Working knowledge of computer networking or operation concepts, means, and practice.

Benefits

Comp & perks

Health insurance
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical AssistanceIssue TriagePC User SupportTicket ManagementProblem Resolution

Soft Skills

Timely CommunicationCustomer Service

Certifications

Associate DegreeSpecialized Course Completion