WORX TOOLS

Business Development Rep

• Expand distribution and increase market share for the Kress brand
• Establish and maintain effective, partnership-based business relationships
• Responsible for achieving budget targets and customer profitability
• Analyze and improve sales and profit potential
• Ensure the latest product developments reach customers

Field Sales Representative – Business Development Manager

Call Center Representative

• You are responsible for the performance and quality of our BPO customer support partners and for ensuring compliance with all SLAs.
• As the central interface, you manage escalations, quality assurance and continuous improvements based on relevant KPIs.
• Performance monitoring: Analyze and monitor daily, weekly and monthly KPIs such as CSAT, AHT, First Response Time and QA scores to ensure agreed SLAs are met.
• Primary contact: First point of contact for the BPO leadership team regarding operational blockers, system outages or policy clarifications.
• Capacity & planning: Work closely with the BPO’s workforce management team to ensure demand-driven staffing and planning.
• Quality & consistency: Plan and conduct regular calibration sessions with the BPO’s quality analysts to ensure consistent evaluation and brand voice.
• You drive knowledge transfer: Coordinate and support rollouts of new processes, product updates and policy changes, including verification of implementation.
• Analysis & improvement: Identify trends in complaints or declining CSAT and derive and implement corrective action plans together with the BPO.
• Escalation management: Take over and resolve complex customer escalations that lie beyond the BPO’s authority.
• You create feedback loops: Consolidate insights from the BPO (customer pain points, product defects) and deliver them in a structured way to internal product and engineering teams.
• Administrative support (optional): Assist with reviewing BPO invoices based on hours, staffing and performance reports.

Contact Center Coordinator

• You are responsible for customer acquisition and for establishing and developing a specialist dealer network within your territory, with a focus on garden equipment and power tools
• You ensure the achievement of sales targets in your sales area and actively drive growth
• You continuously analyze sales and profit potential and develop targeted measures for optimization
• You maintain partnership-based business relationships and expand them sustainably
• You actively pursue new business opportunities and organize and conduct customer trainings
• You inform potential customers about new product developments and present our portfolio convincingly
• You report regularly to the Sales Manager KRESS Switzerland and provide important market and customer insights

Business Development Manager – Western Switzerland

Ecommerce

• Manage and optimize online performance across relevant marketplaces and channels
• Take responsibility for operational workflows, including monitoring and coordinating key processes
• Analyze and optimize business processes and visualize findings
• Develop and maintain KPI systems and produce meaningful reporting
• Lead (sub-)projects and ensure sustainable implementation of results
• Conduct independent analyses and collaborate on strategic business cases
• Actively support cross-functional collaboration between departments in interdisciplinary projects
• Monitor relevant market, competitor and technology trends

E-commerce Performance & Operations Specialist

Customer Support

• As a Working Student (m/f/d) in Technical Support, you act as a central point of contact supporting our B2B customers
• You assist in answering questions about spare parts, repairs and escalations and track relevant information on open issues
• You support our team in handling B2B customer inquiries, particularly regarding spare parts, repairs and escalations, via phone and email
• You follow up on customer inquiries and maintain relevant information, customer data and ticket status in the CRM system
• In close collaboration with the responsible specialist departments, you ensure that our customers receive fast and accurate responses
• You contribute to process optimization, for example by creating articles for the knowledge base or improving communication on spare parts and repair requests
• Together with technicians and other teams, you actively participate in the escalation process and knowledge sharing
• Through internal training, you expand your knowledge of our products and services and strengthen your technical expertise
• You are responsible for quality monitoring of tickets and calls to ensure our high standards and drive continuous improvements

Working Student – Technical Customer Service

• Gestire gli ordini dei clienti in arrivo
• Preparare le conferme d'ordine e rispondere alle richieste dei clienti
• Supporto alle attività commerciali e degli agenti esterni
• Inserimento ordini in gestionale (SAP HANA)
• Creazione anagrafica cliente e sviluppo dell'ordine fino alla sua evasione
• Interfaccia con la logistica per verificare l'evasione dell'ordine
• Gestire eventuali reclami e contrattualistica con clienti e fornitori
• Risoluzione problematiche relative agli ordini di vendita