Customer Service Manager – DIY Inside Sales

WORX TOOLS

Customer Service Manager leading DIY sales team for enhancing customer experience, collaborating with internal teams and optimizing operations in Cologne. Driving innovative software projects and supporting team in process handling.

Posted 5/13/2026full-timeCologne • 🇩🇪 GermanyLeadWebsite

About the role

Key responsibilities & impact

Taking responsibility matters to you: You will assume disciplinary and technical leadership of the DIY inside sales team, currently 8 employees
Teamwork is a top priority: You motivate and coach your employees and continuously develop your team
Achieving more together: You work closely with other internal interfaces — Sales, Finance, Supply Chain Management, After Sales Management — as well as with our external logistics provider
Creating efficient processes: You actively manage, organize and optimize day-to-day operations
You think one step ahead: Projects for implementing innovative software inspire you
You keep everything in view: You define and monitor appropriate KPIs
You pitch in: You support your team in smooth order processing while taking customer-specific requirements into account
Your expertise is reliable: You are the point of contact for your team on order entry, master data maintenance, processing returns and chargeback notices, as well as customer and field sales support by phone and e-mail

Requirements

What you’ll need

Your education: You have completed commercial training with a focus on industry, wholesale or foreign trade, or hold a comparable qualification
Your experience: You bring solid, several years of professional experience and have already led a team in a comparable area
Your mindset: You are highly self-motivated, committed and resilient
Your attitude: You are sales-oriented, a team player and think beyond the immediate task
Your working style: You work in a structured and independent manner, while always being pragmatic and solution-oriented
Your skills: You have very good German and good English skills and are confident with MS Office (especially Excel)
Your poise: Last but not least, you convince us with your SAP experience

Benefits

Comp & perks

Permanent employment contract: Become part of our company’s success and use your scope to drive your career forward
Hybrid working: Flexible working hours without core hours provide a balance between remote work and office days in a collaborative environment
State-of-the-art work environment: Our modern office is easy to reach — with free parking for bicycles or cars
Free & sustainable commuting: We provide you with a free Deutschlandticket
On top: To improve our ecological footprint, we offer job bike leasing with a 50% subsidy
Corporate social responsibility: We support your company pension with a 50% contribution
Attractive employee discounts: Through our employee purchase program you can get the right tools for your private projects — plus further discounts via our Corporate Benefits program
Structured onboarding: A comprehensive induction so you quickly get to know your tasks and Positec with the WORX & KRESS brands
Development: With LinkedIn Learning you gain access to a wide range of training and courses to continuously expand your professional and personal skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

team leadershiporder processingmaster data maintenanceKPI monitoringproject managementcustomer supportsales supportSAPMS OfficeExcel

Soft Skills

motivationcoachingteamworkself-motivationcommitmentresiliencesales orientationstructured working styleindependent workingsolution-oriented

Certifications

commercial trainingqualification in industryqualification in wholesalequalification in foreign trade