WORX TOOLS

Working Student – Technical Customer Service

WORX TOOLS

part-time

Posted on:

Location Type: Hybrid

Location: Cologne • Germany

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Job Level

Entry Level

Tech Stack

TypeScript

About the role

  • You support our team in servicing B2B customers, particularly handling inquiries about spare parts, repairs and escalations via phone and email
  • You follow up on customer inquiries and maintain relevant information, customer data and ticket status in the CRM system
  • In close cooperation with the responsible specialist departments, you ensure that our customers receive prompt and accurate responses
  • You assist in optimizing processes, e.g., by creating articles for the knowledge base or improving communication around spare parts and repair inquiries
  • Together with technicians and other teams, you actively participate in the escalation process and knowledge sharing
  • Through internal training you expand your knowledge of our products and services and strengthen your technical expertise
  • You are responsible for quality monitoring of tickets and calls to ensure our high standards and to drive continuous improvement

Requirements

  • You are currently enrolled at university, ideally in a technical or business-related degree program, or as a career-changer you bring a strong interest in technical processes
  • Initial experience in customer service, technical support, or working with B2B customers is an advantage
  • You can respond well to customer needs and communicate clearly and solution-oriented
  • You are structured, team-oriented and characterized by a friendly and professional manner
  • Your flexibility and resilience make you a valuable part of our team
  • Good MS Office skills as well as very good German and English language skills round off your profile
Benefits
  • Flexible working hours: Use your individual flexibility to optimally combine studies and work
  • Hybrid working model: With flexible working hours and no core times, we offer a balance between remote work and office days in a collaborative environment
  • State-of-the-art office: Our modern, well-equipped office is easy to reach — park your bike or car on free parking spaces
  • Employee discounts: Through our employee purchase program you can get the right tools for your private projects — plus additional discounts via our corporate benefits program
  • Structured onboarding: A comprehensive induction so you quickly get to know your tasks and Positec with the WORX & KRESS brands
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportB2B customer handlingprocess optimizationquality monitoringknowledge base creationticket status management
Soft Skills
communicationsolution-orientedteam-orientedflexibilityresiliencestructured approachprofessional manner