Working Student – Technical Customer Service

WORX TOOLS

Werkstudent im technischen Kundenservice für WORX, unterstützender Ansprechpartner für B2B-Kunden bei technischen Anfragen. Optimierung von Prozessen und Qualitätsüberwachung von Kundenanfragen in einem hybriden Arbeitsumfeld.

Posted 4/15/2026part-timeCologne • 🇩🇪 GermanyEntry LevelWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

You support our team in servicing B2B customers, particularly handling inquiries about spare parts, repairs and escalations via phone and email
You follow up on customer inquiries and maintain relevant information, customer data and ticket status in the CRM system
In close cooperation with the responsible specialist departments, you ensure that our customers receive prompt and accurate responses
You assist in optimizing processes, e.g., by creating articles for the knowledge base or improving communication around spare parts and repair inquiries
Together with technicians and other teams, you actively participate in the escalation process and knowledge sharing
Through internal training you expand your knowledge of our products and services and strengthen your technical expertise
You are responsible for quality monitoring of tickets and calls to ensure our high standards and to drive continuous improvement

Requirements

What you’ll need

You are currently enrolled at university, ideally in a technical or business-related degree program, or as a career-changer you bring a strong interest in technical processes
Initial experience in customer service, technical support, or working with B2B customers is an advantage
You can respond well to customer needs and communicate clearly and solution-oriented
You are structured, team-oriented and characterized by a friendly and professional manner
Your flexibility and resilience make you a valuable part of our team
Good MS Office skills as well as very good German and English language skills round off your profile

Benefits

Comp & perks

Flexible working hours: Use your individual flexibility to optimally combine studies and work
Hybrid working model: With flexible working hours and no core times, we offer a balance between remote work and office days in a collaborative environment
State-of-the-art office: Our modern, well-equipped office is easy to reach — park your bike or car on free parking spaces
Employee discounts: Through our employee purchase program you can get the right tools for your private projects — plus additional discounts via our corporate benefits program
Structured onboarding: A comprehensive induction so you quickly get to know your tasks and Positec with the WORX & KRESS brands

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supportB2B customer handlingprocess optimizationquality monitoringknowledge base creationticket status management

Soft Skills

communicationsolution-orientedteam-orientedflexibilityresiliencestructured approachprofessional manner