WorldVia

Community Manager

• Serve as the day-to-day steward of WorldVia’s Member Hubs, including programs such as Crown and Diamond Clubs, Spark Society, and Thrillseekers, helping keep each one healthy, active, and on-brand.
• Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up so every session delivers value to members.
• Support the overall member experience across the different vehicles that bring each Hub to life, including private Facebook groups, WorldVia.PRO hub pages, and live or virtual events.
• Moderate each Hub’s private Facebook group as well as the overarching members-only Facebook group, enforcing community guidelines and keeping conversation welcoming and aligned with WorldVia’s voice.
• Maintain a consistent daily presence across community spaces by starting conversations, responding to members, asking thoughtful questions, and keeping momentum going between meetings and events.
• Welcome new members into groups and programs, helping them find their footing and understand how to engage with the broader WorldVia community.
• Surface and celebrate member wins, milestones, and contributions to reinforce belonging and participation.
• Plan and host recurring livestreams and interactive community formats, including Q&As, member spotlights, behind-the-scenes conversations, and other engagement-driven programming.
• Develop and publish ad hoc, non-educational community content across the Hubs, the members-only Facebook group, and other member-facing channels within WorldVia.PRO.
• Maintain a lightweight content calendar so community engagement runs on a predictable and sustainable rhythm.
• Track members who newly qualify for access to programs such as Crown Club and Diamond Club, and deliver timely, personal congratulations and welcomes.
• Monitor members approaching the next tier and proactively encourage their progress through recognition, check-ins, and connection to relevant resources.
• Partner with internal teams to source the member data needed to support accurate recognition and outreach workflows.
• Support Agency Development on member meet-ups and other in-person experiences, providing on-the-ground community support rather than owning full event logistics.
• Serve as a visible, approachable representative of the Member Development & Engagement team at external and in-person events.

Marketing

• Execute and support marketing campaigns across email, website, social media, direct mail, and print channels
• Coordinate and schedule customer communications, ensuring brand consistency and timely delivery
• Assist with content creation and design using Adobe Creative Suite
• Build and track campaigns in HubSpot Marketing Hub
• Prepare presentations and reports in Microsoft Word and PowerPoint
• Manage marketing projects and timelines using Microsoft Planner
• Support the development of marketing materials, from copywriting to layout and production
• Collaborate with team members to brainstorm, plan, and execute new marketing initiatives
• Help maintain our brand voice across all touchpoints

Marketing Coordinator

Manager

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support
• Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables
• Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions
• Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth
• Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout
• Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product
• Own performance reporting and KPI tracking across the department, identifying trends and recommending action
• Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes
• Identify operational gaps and build the processes, tools, and documentation needed to close them
• Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency
• Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business
• Evaluate new tools and technology to improve advisor experience and team productivity
• Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk
• Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support
• Partner with team leads to resolve issues that require cross-functional or executive-level judgment
• Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement
• Use member feedback and sentiment data to proactively identify risk and design targeted interventions
• Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience
• Own regular reporting on department performance, program outcomes, and growth metrics
• Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership
• Prepare materials for town halls, leadership updates, and cross-functional presentations

Community Manager

Marketing Coordinator

Senior Manager – Agency Development