Community Manager

WorldVia

Community Manager engaging members of WorldVia Travel Network's communities through events, discussions, and recognition. Leading member engagement strategies and providing ongoing support.

Posted 7/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management and member engagement, with a strong written voice and proficiency in organizing interactive programming. Capable of tracking participation and fostering a welcoming environment in membership-based settings.

Highest-signal resume keywords

Community ManagementSocial Media EngagementOrganizational SkillsWritten CommunicationMember-Facing Programming

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Proactive Working StyleSound JudgmentWarm Written Voice

Tools & Technologies

Facebook GroupsWorldVia.PROLivestreaming Platforms

Industry Keywords

Membership-Based BusinessTravel AdvisorHost AgencyOnline Community

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Serve as the day-to-day steward of WorldVia’s Member Hubs, including programs such as Crown and Diamond Clubs, Spark Society, and Thrillseekers, helping keep each one healthy, active, and on-brand.
Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up so every session delivers value to members.
Support the overall member experience across the different vehicles that bring each Hub to life, including private Facebook groups, WorldVia.PRO hub pages, and live or virtual events.
Moderate each Hub’s private Facebook group as well as the overarching members-only Facebook group, enforcing community guidelines and keeping conversation welcoming and aligned with WorldVia’s voice.
Maintain a consistent daily presence across community spaces by starting conversations, responding to members, asking thoughtful questions, and keeping momentum going between meetings and events.
Welcome new members into groups and programs, helping them find their footing and understand how to engage with the broader WorldVia community.
Surface and celebrate member wins, milestones, and contributions to reinforce belonging and participation.
Plan and host recurring livestreams and interactive community formats, including Q&As, member spotlights, behind-the-scenes conversations, and other engagement-driven programming.
Develop and publish ad hoc, non-educational community content across the Hubs, the members-only Facebook group, and other member-facing channels within WorldVia.PRO.
Maintain a lightweight content calendar so community engagement runs on a predictable and sustainable rhythm.
Track members who newly qualify for access to programs such as Crown Club and Diamond Club, and deliver timely, personal congratulations and welcomes.
Monitor members approaching the next tier and proactively encourage their progress through recognition, check-ins, and connection to relevant resources.
Partner with internal teams to source the member data needed to support accurate recognition and outreach workflows.
Support Agency Development on member meet-ups and other in-person experiences, providing on-the-ground community support rather than owning full event logistics.
Serve as a visible, approachable representative of the Member Development & Engagement team at external and in-person events.

Requirements

What you’ll need

Demonstrated experience in community management, social media engagement, or member-facing programming, ideally in a membership, network, or online community setting.
A strong, warm written voice and comfort showing up live and on camera for livestreams and interactive community formats.
Strong organizational skills and comfort tracking participation, milestones, and engagement patterns.
A self-directed, proactive working style and sound judgment for maintaining positive, on-brand community spaces.
Familiarity with the travel advisor, host agency, or membership-based business space is a strong plus.
Willingness to travel periodically for member events and in-person community touchpoints.

Benefits

Comp & perks

Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & Long-Term Disability Insurance
Optional Employee-Paid Vision Insurance and Short-Term Disability Insurance
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Day Off for Your Birthday and Work Anniversary
Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment