Senior Manager – Agency Development

WorldVia

Senior Manager of Agency Development driving performance and strategic initiatives at WorldVia. Leading team development and operational management to enhance advisor success and satisfaction.

Posted 7/16/2026full-timeRemote • Florida, Minnesota, New Jersey, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and developing teams within the travel industry, with a focus on performance analytics, CRM optimization, and strategic initiative execution. Proven ability to enhance member success and advisor engagement through structured programs and cross-functional collaboration.

Highest-signal resume keywords

Team ManagementCRM OptimizationPerformance AnalyticsCross-Functional LeadershipTravel Industry Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ReportingKPI TrackingData AnalysisOnboarding Program DevelopmentStrategic Planning

Soft Skills

Exceptional Communication SkillsExecutive PresenceRelationship BuildingProblem SolvingAdaptability

Tools & Technologies

HubSpotReporting ToolsPerformance Analytics Platforms

Industry Keywords

Travel IndustryMember SuccessAccount ManagementBusiness GrowthHost Agency Operations

About the role

Key responsibilities & impact

Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support
Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables
Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions
Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth
Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout
Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product
Own performance reporting and KPI tracking across the department, identifying trends and recommending action
Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes
Identify operational gaps and build the processes, tools, and documentation needed to close them
Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency
Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business
Evaluate new tools and technology to improve advisor experience and team productivity
Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk
Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support
Partner with team leads to resolve issues that require cross-functional or executive-level judgment
Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement
Use member feedback and sentiment data to proactively identify risk and design targeted interventions
Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience
Own regular reporting on department performance, program outcomes, and growth metrics
Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership
Prepare materials for town halls, leadership updates, and cross-functional presentations

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Hospitality, or related field
5-8 years of experience in the travel industry, including account management, member success, or growth roles
2+ years of experience directly managing or developing team members
Demonstrated ability to lead cross-functional initiatives from strategy through execution
Deep understanding of the travel agency business model and host agency operations
Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics
Strong executive presence with exceptional written and verbal communication skills
Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program
Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment