Senior Commissions Collections Analyst
Hotel Engine
Swift
Senior Collections B2B Advisor
Worldpay
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Go
About the role
- Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment
- Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis
- Resolve customer issues and complaints concerning billing/settlement
- Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement
- Update customer files to ensure data integrity
Requirements
- Demonstrated customer service skills with a minimum of 2 years of call center experience
- High school diploma or GED required
- Business-to-business (B2B) experience desired
- Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
- Great verbal and written communication skills
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Previous experience in collections is preferred
