Talent Acquisition Specialist
Immigrant and Refugee Community Organization
Immigration Legal Services Administrator
World Relief
full-time
Posted on:
Location Type: Office
Location: Kent • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Supervising others and responsibilities consistent with supervising employees, including monitoring daily work activities, tracking and approving timesheets, monitoring performance, entering goals and progress check-ins, documenting performance concerns, and entering staff promotions, transitions, and separations in HRIS within required time frame; managers expected to lead staff in a manner consistent with Christian values (praying with staff, leading devotionals, fostering a Christian environment)
- Serve as the primary point of contact for all incoming communications to the Immigration Legal Services (ILS) department, including screening and directing phone calls
- Schedule and confirm client appointments, ensuring timely reminders and follow-up
- Facilitate clear, professional communication between clients, staff, and volunteers through in-person, phone, and digital platforms
- Manage all incoming and outgoing mail for the ILS team
- Prepare, maintain, and archive accurate client case files in compliance with confidentiality standards
- Process client payments, issue receipts, and track financial transactions
- Support timely filing and data entry of government correspondence, ensuring relevant information is communicated promptly to clients and team members
- Utilize and manage case management and reporting systems, including LawLogix, Square, PirateShip, and Dynamics, to support program operations and reporting
- Maintain records for client cases, financial activities, and grant reporting
- Identify opportunities for improved office efficiency and lead the implementation of approved processes
- Plan and oversee special projects as assigned
- Recruit, train, and supervise volunteers to support ILS operations
- Provide administrative and operational support to ILS team members as needed
- Participate actively in team meetings and organizational initiatives
- Perform other duties as assigned
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Bachelor's degree or equivalent work experience in law, social services, or a related field
- Experience in using technology to increase efficiency and effectiveness of required administrative tasks
- Excellent verbal and written communication skills in English
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with Microsoft Office Suite
- Ability to effectively configure system databases as they relate to case management or proven ability to learn to do so
- Highly organized with skills in coordinating and implementing various components of a project, ensuring objectives are met
- Ability to work both independently with minimum supervision, and in collaboration with others
- A desire to serve immigrants and refugees in support of the mission and vision of World Relief
- Demonstrated ability to work effectively and respectfully in cross-cultural settings, including with individuals for whom English is not a primary language
- Desire and ability to work with people of diverse ethnicities, nationalities, religions, cultures and languages
- Flexibility, resourcefulness and the ability to enthusiastically assist with other duties as assigned
- Preferred: Proficiency in one or more languages other than English highly desirable
- Preferred: Experience training and supervising volunteers
- Preferred: Previous professional experience serving immigrant or refugee populations
- Preferred: Applicants who bring lived immigrant experience are especially encouraged to apply
Benefits
- World Relief offers a competitive benefits package
- Employee discount program for full-time and part-time employees
- Gold-level Cigna Healthy Workforce Designation and well-being program (leadership, culture, program foundations, execution, whole person health)
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Drug-free workplace and pre-employment substance abuse testing
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdata entryfinancial transaction trackingdocument managementadministrative supportproject coordinationMicrosoft Office Suitesystem database configurationclient case file maintenancegovernment correspondence processing
Soft skills
excellent verbal communicationexcellent written communicationorganizational skillsability to manage multiple prioritiesflexibilityresourcefulnesscross-cultural communicationindependent workcollaborationleadership
Certifications
Bachelor's degree in law, social services, or related field
