World Education Services

General

• Support day‑to‑day implementation of Career Pathways initiatives across both Canada and the U.S.
• Provide logistical and administrative coordination for managing relationships with ecosystem partners.
• Capture implementation‑level insights, risks, and learnings; maintain organized documentation.

Program Associate, Career Pathways

• Support day-to-day implementation of Career Pathways initiatives across both countries.
• Assist with operational execution of initiatives by coordinating tasks across matrixed teams.
• Support Implementation Leads in managing relationships with ecosystem partners through logistical coordination.
• Capture implementation-level insights, risks, and learnings; maintain organized documentation.

Learning and Development

• Analyze learning needs and create engaging training modules in the form of both e-learnings and instructor-led materials
• Collaborate with subject matter experts to transform existing documentation into engaging interactive e-learnings
• Develop assessments to measure impact and drive continuous improvement
• Conduct learning-needs analyses to identify skill gaps and performance goals
• Define clear, measurable learning objectives and recommend evidence-based delivery methods
• Apply the ADDIE model to structure all stages of design and ensure alignment with business priorities
• Collaborate with SMEs and convert existing materials into interactive e-learnings using Articulate and other software
• Create training modules, templates, and assessments aligned with Bloom’s Taxonomy, adult learning and accessibility standards
• Design formative and summative assessments to support learning and measure training effectiveness
• Integrate AI and automation to streamline content creation, review, and deployment
• Partner with subject matter experts and stakeholders to produce training content that is accurate, engaging, and results-oriented.

Instructional Designer

Communications

• Develop and implement clear and compelling communications strategies in support of influence goals in Canada
• Lead the framing and development of key messaging and narratives for external partners
• Lead thought leadership planning and implementation for public events
• Coordinate with the Managing Director’s Office to ensure communications complementarities
• Collaborate with specialist teams within the communications department
• Track and report on success against metrics to support continuous improvement
• Guide the Communications team to build understanding of the context within Canada
• Manage media relations within the region to build relationships supporting the organization’s influence goals
• Implement issues management plans as needed

Director of Canada Communications

Business Analyst

• Design, build, and maintain contact volume forecasts from scratch across three levels of support (e.g., Tier 1, Tier 2, Tier 3).
• Forecast demand across multiple channels, including voice, email, chat, and social, accounting for seasonality, business drivers, and growth.
• Establish forecasting methodologies, assumptions, and documentation to support scalability and accuracy over time.
• Continuously evaluate forecast accuracy and adjust models to improve performance.
• Develop short-term and long-term headcount models to support hiring plans, attrition, productivity changes, and service level targets.
• Translate forecasted demand into staffing requirements, schedules, and capacity plans across internal teams and BPO partners.
• Partner closely with outsource vendors on workforce planning, staffing strategies, and performance management.
• Partner with Customer Service Leadership on BPO budgeting, forecasting, and long-range financial planning.
• Serve as a core member of the Customer Service Leadership Team, contributing strategic insight and operational recommendations.

Senior Workforce Management Analyst

• Design, build, and maintain contact volume forecasts from scratch across three levels of support.
• Forecast demand across multiple channels, including voice, email, chat, and social.
• Establish forecasting methodologies, assumptions, and documentation to support scalability and accuracy over time.
• Develop short-term and long-term headcount models to support hiring plans, attrition, productivity changes, and service level targets.
• Partner closely with outsource vendors on workforce planning, staffing strategies, and performance management.
• Provide data-driven insights to inform cost optimization strategies.

Chief Technology Officer

• Lead the development and execution of WES’s technology strategy and operating model in alignment with organizational priorities and 3-year strategic plan
• Partner with the executive team to define and advance WES’s AI vision, strategy and priorities
• Design and lead the evolution of the Technology organization; build the operating model, talent, and capabilities needed
• Establish disciplined portfolio and resource planning practices
• Build and lead a high-performing Technology team
• Oversee the design and implementation of robust technical architectures
• Strengthen data and analytics capabilities to provide timely, trusted insights
• Manage relationships with technology vendors and partners, ensuring these deliver best value, service and outcomes for WES

• Provide technical and strategic leadership for the Technology organization.
• Define and deliver the technology strategy that aligns with organizational goals.
• Accelerate digital innovation and drive implementation of digital transformation programs.
• Lead and develop a high-performing Technology team.
• Oversee the design and implementation of robust technical architectures.
• Partner with executive leadership to translate business strategy into technology initiatives.