World Anti-Doping Agency

Manager

• Ensure precise and efficient coordination, service delivery and responsiveness of the travel office
• Oversee and support the processing of travel requests following the hierarchical approval route, including processing pre‑trip approvals; responsible for approvals/authorizations
• Identify, resolve and/or escalate issues encountered during the travel request and approval process
• Liaise with stakeholders, internal and external (as required), to assess travel needs and advise on appropriate options in accordance with WADA's travel policy
• Ensure compliance with travel policies and procedures at all times
• Communicate stakeholders’ travel arrangements clearly, promptly and professionally. Follow up as needed to confirm/finalize bookings to avoid cost increases
• Inform stakeholders of additional travel requirements (e.g., baggage allowances, passport, visa, vaccinations, etc.)
• Resolve travel-related issues for employees and external visitors, including liaison with the travel agency
• Provide support to the Finance and Strategy department for reconciliation of travel expenses and related transactions, as required
• Follow up on refunds and credits for unused tickets
• Provide policy, process and technology (Concur) support and guidance to internal stakeholders
• Perform regular checks to process outstanding travel arrangements/obligations
• Assess the current state of travel operations and recommend improvements, document processes and develop and update metrics
• Compile and analyze reports for DSCDD presenting trends, spend, costs and travel policy compliance. Make recommendations for improvements and cost savings
• Ensure adequate processes are in place to maintain policy compliance
• Contribute to the development and updating of travel policies, training and coordination
• Maintain accurate, organized records and ensure all required documents are included (travel authorizations, confirmations, credit memos, etc.)
• Liaise with the travel agency and partner airlines, as needed
• Provide information to DSCDD where appropriate or necessary
• Manage travel claims (e.g., baggage delays) and liaise with the insurer and/or broker, as applicable
• Provide support to departments, including cost estimating, for planning meetings, symposia, workshops, conferences and associated social events
• Collaborate with SCDD team members on other department activities and objectives related to international mobility, sustainability and office operations
• Be available for travel emergencies and urgent requests
• Perform any other duties as requested by DSCDD.

Manager, Travel – Team Lead