Workana

QA Engineer

• Provide first-line partner support to USA and LATAM partners.
• Respond to partner queries professionally via ticketing systems, email, and calls.
• Help partners understand system features, workflows, and best practices.
• Troubleshoot reported issues and reproduce bugs in a structured manner.
• Gather evidence, document findings clearly, and escalate technical issues to developers when required.
• Ensure all interactions are accurately logged in internal systems.
• Maintain high service standards aligned with internal SLAs.
• Support the Partner Success team with on-boarding new partners.
• Deliver system walkthroughs and training sessions where required.
• Assist partners in understanding configuration options and operational workflows.
• Help accelerate customer adoption and reduce time-to-value.
• Proactively identify opportunities for partners to optimize workflows and improve system utilization.
• Contribute to documentation and knowledge base improvements.
• Assist the QA team with manual testing of web and mobile applications.
• Execute structured test cases and validate bug fixes.
• Reproduce and clearly document customer-reported issues.
• Identify usability gaps and opportunities for product improvement.
• Contribute to maintaining high product quality standards.

Technical Partner Support – QA Specialist