Territory Account Executive, Spanish Speaker
Cloudflare
CloudTableau
Revenue Operations Analyst
Wonderlic
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudTableau
About the role
- Manage and optimize Marketing Ops, Sales Ops, and Customer Success Ops.
- Report to the Finance Systems Manager and oversee the RevOps tech stack (Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly).
- Ensure teams leverage tools appropriately and track process compliance through a feedback-forward approach.
- Regularly interact with marketing, sales, and customer success teams to ensure effective use of tools and alignment with processes.
- Develop and implement a robust tech stack onboarding and training process for new team members.
- Identify opportunities and solicit feedback to streamline and enhance processes across marketing, sales, and customer success.
- Create and maintain dashboards that provide real-time insights into key performance metrics for marketing, sales, and customer success.
- Analyze data to identify trends, make recommendations, and follow up with teams to ensure implementation and continuous improvement.
- Prioritize customer success initiatives and support SaaS customer retention strategies.
- Manage integrations and technical integration of various tools to streamline processes and enhance system efficiency.
Requirements
- 5+ years of experience in a similar role, ideally with a strong focus on Customer Success.
- Expertise in Salesforce administration and familiarity with SaaS sales acceleration tools.
- Proficiency with Microsoft 365 suite, including Outlook and SharePoint.
- Experience with analytics tools (e.g., Google Analytics, Tableau).
- Strong analytical skills and data-driven decision-making capabilities.
- Excellent communication and presentation skills, with the ability to train and support end-users.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- High attention to detail and organizational skills.
- Experience in a start-up environment is a plus.
- Proficient with RevOps tools like Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly.
- Familiarity with marketing automation platforms and practices, such as email campaign management, lead scoring, and A/B testing.
- Experience in integrating various tech stack tools to streamline processes and enhance system efficiency.
- Experience in process optimization methodologies like Agile, Lean, or Six Sigma.
- Skilled in creating and maintaining dashboards that provide real-time insights into key performance metrics.
- Strong collaboration skills with cross-functional teams including sales, marketing, customer success, and finance.
- Ability to develop and deliver training programs to onboard team members to the RevOps tech stack and ensure ongoing proficiency.
- Comfort providing feedback related to process compliance across a variety of audiences.
- Background in customer success leadership with a deep understanding of customer success processes and enablement in a SaaS environment.
- Experience developing and implementing strategies to improve customer retention and satisfaction using technology and data insights.
- Proficient in project management and resource management to ensure timely and efficient project execution.
