UX Researcher
Reward Gateway
Tableau
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Support operational excellence across multiple projects, ensuring project cadence, data hygiene, and accuracy of delivery information.
- Maintain consistent delivery rhythm through structured project calls and cadence tracking.
- Ensure Jira tickets are correctly tagged, updated, and closed in line with SOPs.
- Own hygiene of delivery data, ensuring accuracy and completeness across all projects.
- Monitor and support adherence to service-level agreements (SLAs) and flag risks early.
- Provide accurate data inputs for KPI dashboards and reporting to senior stakeholders.
- Support Head of Delivery Operations with forecasting insights and utilisation tracking.
- Collaborate with Finance Partner, Technical Leads, and Delivery Coordinators to align delivery and commercial data.
- Maintain documentation, SOPs, and delivery reporting standards.
- Escalate risks, blockers, or data anomalies to Head of Delivery Operations or Technical Leads.
- Reinforce operational discipline across delivery teams, ensuring consistency of reporting.
Requirements
- Experience managing or coordinating delivery across multiple projects.
- Proven ability to maintain delivery cadence and ensure data accuracy.
- Strong knowledge of delivery tooling such as Jira (or equivalent).
- Ability to monitor and escalate risks related to data, blockers, or SLA adherence.
- Excellent organisational and scheduling skills.
- Strong communication skills to engage across technical and non-technical teams.
- Experience in data-driven environments (e.g. data migration, data development, analytics).
- Exposure to KPI reporting and SLA monitoring.
- Familiarity with BI or project reporting tools (e.g. Power BI, Tableau).
- Previous experience in healthcare, life sciences, or other regulated industries.
- Degree or certification in project management, business, or a related field.
