Senior Manager – Customer Engagement Strategy & Execution, Life Sciences & Healthcare
Clarivate
Director, International Account Services
Wolverine Worldwide
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Regional ambassador and global contact for all third-party accounts' support and growth initiatives (EMEA & LATAM; global for Sweaty Betty)
- Acquire, maintain and service Volume Direct/First Cost & BV Sales Orders and international supply chain for distributors and licensees across brands
- Lead and guide IAS team in collaboration with Global Supply Chain, International Sales, Credit and systems administration
- Accurately forecast quarterly and seasonal revenue targets and manage delivery against forecasts and risk categories
- Manage Distributor account base and communications; navigate supply chain disruptions and distributor challenges
- Work closely with Credit Team to monitor payments, ensure letters of credit meet standards and manage distributor credit control
- Provide regular metric & KPI reporting to Finance Teams and facilitate seasonal trackers & shared site
- Facilitate internal information flow to drive growth and prepare resources/agendas for seasonal Distributor meetings
- Support International Finance VP to align processes and reporting globally and represent EMEA/LATAM in Supply Chain meetings
- Work with EMEA Customer Experience to improve Service Quality for Distributors and internal stakeholders
- Provide guidance, coaching and mentoring on the International Supply Chain and support team development
- Integrate new IS initiatives, processes and projects to drive 3P growth including Partner tiering
- Perform other special projects linked to IAS (EMEA & Global) as reasonably requested
Requirements
- Regional lead (EMEA & LATAM) for third party Footwear accounts and Global Sweaty Betty IAS Team
- Experience working with 100+ global partners across 50+ countries
- Ability to acquire, maintain and service Volume Direct/First Cost & BV Sales Orders and supply chain for international distributors and licensees
- Experience leading and guiding teams and working with Global Supply Chain, International Sales, Credit, and system functionality/administration
- Proven forecasting skills for quarterly and seasonal revenue targets
- Experience managing distributor account base and coordinating communication flows
- Experience navigating supply chain disruption and managing distributor challenges
- Familiarity working with Credit Team, monitoring payments and letters of credit
- Ability to prepare metric & KPI reporting (Quarterly Tracker, Aged backlog, Buy window Performance, Samples shipments, Orders Not on the system)
- Experience facilitating seasonal trackers, shared sites and resource allocations for distributor meetings
- Experience representing region in International Supply Chain meetings and supporting Finance alignment
- Coaching, mentoring and developing team members
- Ability to integrate new IS initiatives, process and projects to drive 3P growth
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Volume Direct Sales OrdersFirst Cost Sales OrdersBV Sales OrdersforecastingKPI reportingsupply chain managementcredit controldistributor managementmetric reportingproject integration
Soft skills
leadershipcoachingmentoringcommunicationteam developmentproblem-solvingcollaborationorganizational skillsadaptabilityinterpersonal skills
