VP Customer Success
cargo.one
Senior Manager – Customer Engagement Strategy & Execution, Life Sciences & Healthcare
Clarivate
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Lead and mentor a team of consultants and managers, providing coaching and supporting their professional development
- Oversee large, complex customer engagements, managing multiple workstreams and ensuring excellence in delivery
- Develop and refine methodologies for customer engagement strategy and execution, ensuring innovative, data-driven approaches
- Drive business development initiatives, including proposal writing, client presentations, and networking to grow the CESE practice
- Collaborate with senior leadership to shape practice strategy, set priorities, and allocate resources
- Serve as a trusted advisor to clients, providing actionable insights to improve commercial impact and customer engagement
- Build strong client relationships and identify opportunities for upselling and cross-selling Clarivate’s broader consulting offerings
- Represent Clarivate Consulting externally, enhancing the visibility and reputation of the CESE team
- Full-time, permanent position based in London, UK, with hybrid working (2–3 days per week in our Liverpool Street office)
Requirements
- A bachelor’s degree (or equivalent) in life sciences, business, or a related field (master’s degree preferred)
- At least 10 years of relevant experience in life sciences consulting, commercial strategy, or customer engagement
- Proven track record of leading teams of consultants and first-line managers, including recruitment, coaching, and career development
- Demonstrated success in business development including proposals, presentations, and client relationship management
- Strong expertise in customer engagement, omnichannel strategy, and digital execution in the life sciences sector
- Exceptional project management skills with the ability to oversee large, multi-country and multi-disciplinary projects
- Excellent communication and presentation skills, with the ability to influence senior stakeholders
- Proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
- It would be great if you also have: Knowledge of market access, pricing, or portfolio strategy to complement engagement work
- It would be great if you also have: Experience with global life sciences projects, covering Europe, US, APAC or LATAM
- It would be great if you also have: A strong industry network and ability to represent Clarivate at industry events and conferences
- It would be great if you also have: Thought leadership contributions (e.g., publications, conference speaking, white papers)
