Customer Success Manager

• Lead and mentor a team of consultants and managers, providing coaching and supporting their professional development
• Oversee large, complex customer engagements, managing multiple workstreams and ensuring excellence in delivery
• Develop and refine methodologies for customer engagement strategy and execution, ensuring innovative, data-driven approaches
• Drive business development initiatives, including proposal writing, client presentations, and networking to grow the CESE practice
• Collaborate with senior leadership to shape practice strategy, set priorities, and allocate resources
• Serve as a trusted advisor to clients, providing actionable insights to improve commercial impact and customer engagement
• Build strong client relationships and identify opportunities for upselling and cross-selling Clarivate’s broader consulting offerings
• Represent Clarivate Consulting externally, enhancing the visibility and reputation of the CESE team
• Full-time, permanent position based in London, UK, with hybrid working (2–3 days per week in our Liverpool Street office)

Senior Manager – Customer Engagement Strategy & Execution, Life Sciences & Healthcare

Customer Success Manager

Client Success Manager – UK, Europe

Customer Success Manager

Customer Success Manager

Customer Success Manager