Senior Manager – Customer Engagement Strategy & Execution, Life Sciences & Healthcare

Clarivate

full-time

Posted on: 9/1/2025

Origin: • 🇬🇧 United Kingdom

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Senior

About the role

Lead and mentor a team of consultants and managers, providing coaching and supporting their professional development
Oversee large, complex customer engagements, managing multiple workstreams and ensuring excellence in delivery
Develop and refine methodologies for customer engagement strategy and execution, ensuring innovative, data-driven approaches
Drive business development initiatives, including proposal writing, client presentations, and networking to grow the CESE practice
Collaborate with senior leadership to shape practice strategy, set priorities, and allocate resources
Serve as a trusted advisor to clients, providing actionable insights to improve commercial impact and customer engagement
Build strong client relationships and identify opportunities for upselling and cross-selling Clarivate’s broader consulting offerings
Represent Clarivate Consulting externally, enhancing the visibility and reputation of the CESE team
Full-time, permanent position based in London, UK, with hybrid working (2–3 days per week in our Liverpool Street office)

A bachelor’s degree (or equivalent) in life sciences, business, or a related field (master’s degree preferred)
At least 10 years of relevant experience in life sciences consulting, commercial strategy, or customer engagement
Proven track record of leading teams of consultants and first-line managers, including recruitment, coaching, and career development
Demonstrated success in business development including proposals, presentations, and client relationship management
Strong expertise in customer engagement, omnichannel strategy, and digital execution in the life sciences sector
Exceptional project management skills with the ability to oversee large, multi-country and multi-disciplinary projects
Excellent communication and presentation skills, with the ability to influence senior stakeholders
Proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
It would be great if you also have: Knowledge of market access, pricing, or portfolio strategy to complement engagement work
It would be great if you also have: Experience with global life sciences projects, covering Europe, US, APAC or LATAM
It would be great if you also have: A strong industry network and ability to represent Clarivate at industry events and conferences
It would be great if you also have: Thought leadership contributions (e.g., publications, conference speaking, white papers)