Wolters Kluwer

Financial Planning and Analysis

• Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects.
• Plan and conduct comprehensive user research studies and usability tests.
• Synthesize research findings into actionable design recommendations.
• Develop and uphold design systems and ensure consistency across products.
• Mentor junior team members and provide constructive feedback on their work.
• Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives.
• Drive the iterative design process based on user feedback and usability testing.
• Stay up-to-date with the latest UX design trends and technologies.
• Present and defend design decisions based on user research and best practices.
• Ensure all design work adheres to accessibility standards and guidelines.

Senior CX/UX Designer – Automation Workflows in Financial, Corporate Compliance

Product Marketing

• Develop and own the end-to-end product marketing strategy for the LRUS portfolio
• Work with Product leaders to design, implement, and optimize commercialization frameworks and go-to-market plans
• Serve as the connective tissue between Product Management and Sales Leadership and the marketing team
• Influence and serve as a key stakeholder across strategic market research initiatives
• Evaluate, optimize and evolve new product marketing capabilities, tools, and processes
• Define and track key performance indicators to assess the effectiveness of product marketing initiatives
• Lead, mentor, and inspire a high-performing product marketing team of 3-5 individuals

Director, Product Marketing

Customer Support

• Deliver against quota for Compliance Solutions team and specific products identified including, but not limited to, Compliance One Plus Lending Systems
• Ability to articulate value propositions of Wolter Kluwer’s solutions while delivering deep technical expertise
• Build internal relationships and develop a collaborative team with Account Executives and other members of a Deal Team to effectively serve accounts
• Develop a deep domain knowledge of the solution offering and configurations needed to support customers
• Self-motivated, professional and proactive mindset as partner / collaborator across the WK sales eco-system to include sales team, market strategy, marketing and product development
• Performs other duties as assigned by sales leadership.

Senior Technology Sales Support Specialist – Solution Consultant

Security Engineer

• Leading the planning, resource allocation, budgeting, and end-to-end delivery tracking of strategic initiatives
• Ensures consistent communication with stakeholders throughout the project lifecycle and drives successful execution across global programs
• Provides thought leadership and vision to guide global business and IT process owners toward continuous improvement
• Establishing governance and best practices in program and project management
• Managing and transforming infrastructure projects including Enterprise, Cloud, and Cybersecurity

Director, Technology Program and Project Management – Cyber Security Programs

Sales

• Deliver against quota for Compliance Solutions team and specific products identified including, but not limited to, Compliance Analytics.
• Understand and articulate subject matter expertise for banking regulatory programs including but not limited to HMDA, Fair Lending, and CRA.
• Ability to articulate value propositions of Wolter Kluwer’s solutions while delivering deep technical expertise.
• Build internal relationships and develop a collaborative team with Account Executives and other members of a Deal Team to effectively serve accounts.
• Develop a deep domain knowledge of the solution offering and configurations needed to support customers.
• Self-motivated, professional and proactive mindset as partner / collaborator across the WK sales eco-system to include sales team, market strategy, marketing and product development.
• Performs other duties as assigned by sales leadership.

Senior Technology Sales Support Manager – Solution Consultant

• Providing support through various service channels: telephone, E-mail, Chat and Web Ticketing
• Resolving customer inquiries and problems with their use of Consumer Compliance software products
• Configuring Compliance Solutions software in a customer’s network or on a SaaS platform
• Maintaining current technical skillsets for the supported environment
• Educating customers on products and services and matching product benefits with customer needs

Associate Customer Service Technical Specialist

Compliance

• Serve as the primary contact for Wolters Kluwer’s SpeakUp (whistleblowing) reporting program
• Administer the SpeakUp case management system, ensuring accurate and complete documentation of all cases
• Manage intake and triage of reports from employees and third parties, communicate with reporters, and coordinate investigations
• Ensure cases are handled in compliance with internal procedures and applicable laws; occasionally support investigations directly
• Analyze trends and prepare case statistics and reports for senior management and internal committees
• Collaborate closely with HR, Legal, Internal Audit, Internal Control, and other relevant departments
• Drive continuous improvement of SpeakUp processes, communications, and employee awareness
• Support ethics and compliance training and awareness initiatives, including development of annual Code of Conduct training
• Monitor and report compliance training completion to senior management
• Organize and maintain compliance policies and related documentation within the document management system
• Act as secretary to the Ethics & Compliance Committee, including meeting preparation and minutes
• Enhance compliance data, reporting, and analytics to measure program effectiveness
• Contribute to the ongoing development and strengthening of the global Ethics & Compliance program