Senior Manager, Open Market Residential

full-time

Posted on: 9/20/2025

Origin: • 🇺🇸 United States • Arizona

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Senior

About the role

Own all facets of the Market Area Open Market Residential (OMR) Line of business
Identify, build, implement, and manage sales and marketing projects and programs to grow and retain the OMR customer base
Maintain and meet assigned revenue growth targets for OMR and forecast growth for operations and maintenance partners
Identify marketing business solutions that generate growth and customer loyalty and assure programs meet desired ROI
Manage marketing spend budget and track returns from all campaigns
Oversee efforts to reduce lost business due to customer late and non-payment of invoices
Integrate WM service offerings into OMR strategy and work with Pricing on profitable growth strategies
Maintain and implement corporate standardizations and best practices from Corporate OMR team
Drive communication and accountability of OMR inside the Customer Experience department and work with supervisor and team leads on initiatives
Provide clear and concise oral/written communication on OMR performance metrics
Establish and maintain communication with Public Sector Director and Sr. District Managers to assure Quality of Service (QOS)
May have direct reports; perform supervisory responsibilities as assigned
Travel when needed for internal meetings or projects across the Market Area

Bachelor's Degree (accredited) OR High School Diploma/GED (accredited) and four (4) years of relevant work experience
Seven (7) years of prior work experience in Sales Management or Operations (in addition to education requirement)
At least two (2) years of Business to Consumer (B2C) marketing experience (with examples of past marketing campaigns)
At least four (4) years of sales experience with accountability to sales targets
Preferred: WM residential open market services management experience
Preferred: prior personnel management experience
Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram) and direct customer/prospect campaigns
Experience integrating a full range of service offerings into strategy
Forecasting and revenue growth target management
Experience with pricing strategies and understanding ancillary service charges
Budget management and tracking returns from campaigns
Strong written and oral communication skills; ability to communicate performance metrics
Ability to coordinate cross-functionally with Customer Service, Pricing, Operations, Maintenance, Billing, and leadership
Ability to travel when needed for internal meetings or projects across the Market Area