Product Designer
Willful
Design Lead, Web Operations
Winona
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Translate high-level project briefs into detailed, actionable project tickets that holistically account for development, SEO, copy, and design requirements
- Ensure all project tickets and documentation are continuously up-to-date and complete throughout the entire project lifecycle.
- Proactively identify potential roadblocks, missing specifications, or project risks before design or development work begins.
- Conduct thorough review and Quality Assurance (QA) of all design deliverables before they are submitted for final approval or developer handoff.
- Ensure strict adherence to: ticket requirements and specifications, design system and component usage, typography, spacing, and accessibility standards, etc.
- Provide clear, constructive, and direct feedback to designers to elevate the quality of their work and ensure rapid iteration.
- Own and manage all web design timelines, priorities, and due dates for the design team.
- Conduct daily check-ins with designers to identify and remove blockers and ensure continuous progress.
Requirements
- 5+ years of professional experience in Web Design, Product Design, or Design Operations.
- Possess a basic working knowledge of Figma and familiarity with design systems, including their structure, maintenance, and governance
- Proven ability to lead projects from brief to launch, specifically handling detailed ticket creation, timeline ownership, and final QA.
- Experienced in balancing design quality vs. business priorities.
- Systems- and process-minded; enjoys auditing, documenting, and optimizing workflows for maximum team efficiency.
- Excellent organizational skills, with the ability to manage multiple projects simultaneously.
- Confident decision-maker, willing to enforce standards and provide direct feedback.
- Willingness and ability to work collaboratively with teams during US business hours.
Benefits
- Flexible hours, work wherever you choose.
- Unlimited Paid Time off
- Paid non-working holidays per country of residence.
- Medical/ Dental/ Vision insurance (US-W2).
- Pro-rated 13th-month bonus in select regions.
- Referral bonuses.
- Financial support for online courses.
- Fun and casual work environment.
- Employee engagement activities and virtual gatherings.
- We are a diverse, global team! 🌍
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
web designproduct designdesign operationsticket creationquality assurancedesign systemsworkflow optimization
Soft skills
organizational skillsproject managementdecision-makingcollaborationfeedback provision
