AVP, Strategic Operations

Windsor Communities

full-time

Posted on: 8/27/2025

Location: 🇺🇸 United States

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💰 $150,000 - $165,000 per year

Lead

About the role

AVP responsible for driving operational excellence and executing strategic initiatives for Windsor Communities.
Blend strategy with execution to optimize systems, streamline support, and enable front-line teams to achieve efficiency.
Lead program management: define, execute, and guide adoption of processes and program management practices.
Develop strong working relationships across Windsor Operations, GID IT, and peers to drive continuous improvement.
Participate in RFPs/RFIs, vendor relationships, and explore/implement innovative technologies.
Maintain configuration of systems/modules such as Yardi and Funnel.
Lead and manage the Operational Support Team, develop training protocols, SOPs, and service-level standards.
Implement process automation and outsourcing opportunities to reduce manual tasks.
Monitor program performance and KPIs; provide SME support to business unit leaders.

Four-year college or university program certificate.
Minimum of 10 years of multifamily operations experience with a proven track record in leadership within the specified field.
7+ years leadership experience.
Over 5 years of experience managing large-scale implementations and working in a systems support role.
3+ years of program and project management experience.
Advanced problem-solving abilities to assist business owners in standardizing forecasting, estimating, reporting, financial tools, and measurement methods.
Demonstrated leadership ability to collaborate with colleagues in defining operational programs, establishing KPIs, and supporting the adoption of organizational tools and methodologies.
Background in management, financial analysis, analytical techniques, risk management, process improvement frameworks, and operational best practices.
Proficient at building collaborative relationships and serving as a credible advisor.
Strong interpersonal skills including analytical thinking, relationship building, and presentation capabilities.
Exercises diplomacy, integrity, and practical judgement.
Experienced in managing complex scenarios requiring critical thinking and application of best practices.
Clear understanding of operations systems, programs, and experience process mapping.
Frequently leads meetings and presents to Senior Leadership.