Head of Analyst Relations
Samsara
CloudIoT
Job Level
Mid-LevelSenior
Tech Stack
CloudIoT
About the role
- Partner with Sales to understand customer requirements and validate opportunities.
- Translate complex technical concepts into clear, business-oriented solutions.
- Support the development of tailored use cases that demonstrate the value of Wiliot’s solutions.
- Collaborate with cross-functional teams to assess feasibility and alignment of customer needs with Wiliot’s capabilities.
- Participate in the planning, deployment, and evaluation of POCs and pilots.
- Provide technical guidance during implementation, including onsite support when required.
- Work with customers to define success metrics and KPIs.
- Document outcomes and share lessons learned internally to improve processes.
- Assist Sales in building business cases that highlight ROI and tangible customer value.
- Ensure a seamless handover of technical knowledge, requirements, and expectations to Customer Success.
- Capture customer feedback to inform product and process improvements.
Requirements
- Strong technical background with the ability to quickly grasp Wiliot’s sophisticated solutions.
- Experience with IoT, SaaS, RFID, supply chain technologies, or related fields.
- Ability to translate technical details into business impact.
- Prior experience in Sales Engineering, Solutions Consulting, or Technical Sales in a B2B environment.
- Comfortable engaging decision-makers at multiple levels (from technical teams to operations and supply chain leaders).
- Strong analytical skills with the ability to contribute to ROI discussions and business cases.
- Excellent interpersonal, presentation, and communication skills.
- Experience working cross-functionally with Sales, Product, and Technical teams.
- Strong project management skills, able to handle multiple priorities simultaneously.
