Whizz

Operations

• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime.
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
• Identify errors in processes, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.

Operations Supervisor, Russian Speaker

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Business Assistant, Retail Operations

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (verification, payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Business Assistant, Retail Operations, Russian Speaker

• Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores and teams.
• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with HR and arrange replacements across locations.
• Act as point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
• Assist in rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards through photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Retail Operations Coordinator

• Grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders.
• Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores.
• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with HR and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Operations Supervisor, Russian Speaker

Business Assistant, Retail Operations

Business Assistant, Retail Operations, Russian Speaker

Business Assistant, Retail Operations

Retail Operations Coordinator

Retail Operations Coordinator, Russian Speaker