Director of SaaS Operations
Ionic Partners
AWSAzureCloudJenkinsTerraform
Retail Operations Coordinator, Russian Speaker
Whizz
full-time
Posted on:
Location: 🇦🇷 Argentina
Visit company websiteJob Level
JuniorMid-Level
About the role
- Grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders.
- Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores.
- Create and maintain work schedules across retail stores, ensuring all shifts are covered.
- Coordinate PTO/STO requests with HR and arrange replacements across locations to guarantee uninterrupted customer service.
- Act as a point of contact for escalations when office leads or store managers are unavailable.
- Ensure timely documentation of incidents and escalations in internal systems.
- Resolve complex or unusual customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
- Assist in the rollout of new initiatives, product launches, or system updates across store locations.
- Monitor compliance with checklists and uphold hygiene and cleanliness standards through regular photo-based inspections.
- Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
- Monitor performance metrics, compile reports, and follow up on implementation of new processes.
- Collaborate with cross-functional teams on process improvements and documentation updates.
Requirements
- 2+ years of experience in coordination, retail operations, or customer service roles.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills and the ability to work across distributed teams.
- Problem-solving mindset with the ability to handle unexpected incidents.
- Fluency in English (C1–C2).
- Availability to work full-time: 10:00 - 19:00 EST (New York time).
