Whizz

Brand Ambassador

• Represent Whizz as the friendly, professional face promoting e-bike solutions to delivery riders.
• Build trust and excitement around Whizz’s e-bike solutions.
• Tell the company story and act as a mission advocate.
• Drive sales through relationship-building and direct customer engagement.
• Manage multiple leads and sales activities efficiently and follow up independently.

Customer Support

• Oversee customer service, inventory tasks, and operational tasks for an e-bike store in Washington, DC.
• Help new customers choose bikes, batteries, accessories, and services; assist with subscriptions, payments, and account setup.
• Explain bike features and ensure excellent first experiences for customers.
• Support existing customers with repairs, payments, subscription questions, invoicing, and service follow-ups.
• Coordinate repairs with mechanics and perform minor bike adjustments; inspect bikes and manage fines when necessary.
• Prepare reports on sales, inventory, and store operations; monitor inventory levels and coordinate stock.
• Maintain store cleanliness and organization; assist with opening and closing the store and support team and supervisor with other tasks.

Customer Service Representative, Spanish Speaker

• Help customers choose the right bike, battery, accessories, and services
• Assist with signing up for subscriptions, processing payments, and setting up accounts
• Explain bike features and ensure great first experiences for customers
• Support existing customers with repairs, payments, and subscription questions
• Coordinate repairs with mechanics and perform minor bike adjustments when needed
• Handle invoicing, service follow-ups, and manage customer accounts
• Inspect bikes and manage fines when necessary
• Prepare reports about sales, inventory, and store operations
• Monitor inventory levels and coordinate stock as needed
• Keep the store clean, organized, and welcoming
• Assist with opening and closing the store
• Support team members and supervisor with other tasks as needed

• Oversee customer service, inventory tasks, and day-to-day operations of an e-bike store in Queens, New York
• Help new customers choose bikes, batteries, accessories, and services
• Assist with signing up for subscriptions, processing payments, and setting up accounts
• Explain bike features and ensure customers have a great first experience
• Support existing customers with repairs, payments, and subscription questions
• Coordinate repairs with mechanics and perform minor bike adjustments when needed
• Handle invoicing, service follow-ups, and manage customer accounts
• Inspect bikes and manage fines when necessary
• Prepare reports about sales, inventory, and store operations
• Monitor inventory levels and coordinate stock
• Keep the store clean, organized, and welcoming; assist with opening and closing the store
• Support team and supervisor with other operational tasks as needed

Customer Service Representative, French Speaker

Outside Sales

• Manage and drive field sales efforts for Whizz e-bike solutions
• Coordinate daily sales activities and support field agents
• Engage directly with potential clients to grow the community of delivery riders
• Organize sales processes and manage multiple leads efficiently
• Apply company sales strategies and participate in training to launch quickly

Field Sales Coordinator

• Prospect, pitch, and close sales in person with delivery riders and merchants.
• Actively prospect and generate leads through field outreach.
• Spark conversations and convert opportunities into sales through in-person meetings.
• Manage multiple leads and sales activities; stay organized and goal-driven.
• Work independently with minimal supervision and meet performance targets.

Outside Sales Agent

Security Engineer

• Contact delinquent customers to resolve outstanding debts and coordinate repossessions.
• Locate and recover stolen or defaulted bikes using tracking tools and field operations.
• Collaborate with law enforcement to retrieve or release stolen/confiscated bikes, including from tow yards.
• Travel within San Francisco and to other cities as needed to carry out repossessions.
• Maintain accurate records in Google Sheets/Excel and submit daily status updates and end-of-day reports via company tools.
• Complete additional tasks as assigned by other departments.

Repossession Agent, Military/Security Experience

Manager

• Build and launch Whizz's first Toronto location, including store readiness and vendor/utility accounts.
• Handle logistics for inventory, store setup, and operational readiness.
• Assist in interviewing, hiring, onboarding, training, and scheduling local staff.
• Supervise day-to-day performance of mechanics, customer service, and inventory functions.
• Maintain accurate inventory and coordinate replenishment with Operations & Logistics.
• Ensure store cleanliness, organization, and compliance with safety standards.
• Oversee customer onboarding, account setup, payments, and bike delivery.
• Manage customer relationships, repairs, upselling, and account management for riders.
• Drive sales performance and meet subscription targets; organize promotions and product launches.
• Provide regular reports on sales, operations, and inventory to HQ and proactively flag local challenges and solutions.

Regional Manager, Hindi Speaker

• Help customers choose the right bike, battery, accessories, and services
• Assist with signing up for subscriptions, processing payments, and setting up accounts
• Explain bike features and ensure customers have a great first experience
• Support existing customers with repairs, payments, and subscription questions
• Coordinate repairs with mechanics and perform minor bike adjustments when needed
• Handle invoicing, service follow-ups, and manage customer accounts
• Inspect bikes and manage fines when necessary
• Prepare reports about sales, inventory, and store operations
• Monitor inventory levels and coordinate stock
• Keep the store clean, organized, and welcoming
• Assist with opening and closing the store
• Support team and supervisor with other operational tasks as needed

Customer Service Representative

Operations

• Support daily operations across multiple stores, identifying issues and ensuring accountability.
• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues and coordinate timely resolution to minimize downtime.
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
• Ensure 100% accuracy and compliance in collections reporting.
• Identify errors in processes, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminate idle time, and ensure optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.

Operations Supervisor, Russian Speaker

• Hands-on, results-oriented Operations Supervisor supporting daily operations across multiple stores.
• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues, coordinating timely resolution to minimize downtime.
• Manage office procurement processes focusing on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain communication and collaboration with cross-functional teams to resolve operational issues.
• Identify process errors, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminate idle time, and ensure optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive, performance-driven culture.

• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime.
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
• Identify errors in processes, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.

• Support daily operations across multiple stores, identify issues, ensure accountability, and drive teams to meet KPIs.
• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues, coordinating timely resolution to minimize downtime.
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
• Identify errors in processes, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Business Assistant, Retail Operations

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (verification, payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Business Assistant, Retail Operations, Russian Speaker

• Grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders.
• Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores.
• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with HR and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Retail Operations Coordinator, Russian Speaker

• Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores and teams.
• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with HR and arrange replacements across locations.
• Act as point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
• Assist in rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards through photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.