Whizz

Account Executive

• Efficiently handle a large number of calls, ensuring a high level of service
• Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries
• Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services
• Use proven selling techniques to turn potential customers into loyal clients

Sales Representative, French Speaker

Human Resources

• Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination.
• Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy.
• Monitor employee attendance, productivity, and performance metrics.
• Create, maintain, and adjust monthly work schedules using internal scheduling systems.
• Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations.
• Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates.
• Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records.
• Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels.
• Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment.
• Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters.
• Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.

Operations & HR Manager – Russian Speaker

Operations

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking system for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand
• Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with client
• Handle escalations and ensure service quality
• Align internal teams to support client needs

Operations Lead, Russian Speaker

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking systems for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand
• Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with the client
• Handle escalations and ensure service quality
• Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking system for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with client
• Handle escalations and ensure service quality
• Align internal teams to support client needs