Operations

• Coordinate schedules, support store operations, handle escalations, and monitor quality across e-bike stores and teams.
• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with HR and arrange replacements across locations.
• Act as point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex customer cases related to subscriptions and bikes (verification/payments, cancellations, exchanges, technical issues).
• Assist in rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards through photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Retail Operations Coordinator

Farmer, Customer Operations Supervisor

Global Strategy & Operations Analyst

Supervisor de Operaciones – Almacen

Operations Intern – Education Project

Senior Technical Operations Engineer