Customer Experience Specialist
FreshCut Paper
ERP
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Build and launch Whizz's first Toronto location, including store readiness and vendor/utility accounts.
- Handle logistics for inventory, store setup, and operational readiness.
- Assist in interviewing, hiring, onboarding, training, and scheduling local staff.
- Supervise day-to-day performance of mechanics, customer service, and inventory functions.
- Maintain accurate inventory and coordinate replenishment with Operations & Logistics.
- Ensure store cleanliness, organization, and compliance with safety standards.
- Oversee customer onboarding, account setup, payments, and bike delivery.
- Manage customer relationships, repairs, upselling, and account management for riders.
- Drive sales performance and meet subscription targets; organize promotions and product launches.
- Provide regular reports on sales, operations, and inventory to HQ and proactively flag local challenges and solutions.
Requirements
- Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.
- Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
- Ability to multitask, work under pressure, and maintain a customer-first mindset.
- Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).
- Experience in ERP/CRM systems, and performance metrics reporting.
- Hindi speaker
