HubSpot

Senior Business Systems Analyst - FinTech, Billing & Tax Systems

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $118,500 - $189,600 per year

Job Level

Senior

Tech Stack

ERPGoSQL

About the role

  • Own and continuously improve core systems covering both global billing and enablement processes.
  • Collaborate with cross-functional teams (Engineering, Tax, Finance, Product) to deliver scalable solutions.
  • Lead business requirements gathering, functional documentation, and workflow mapping for billing/payments and global tax engines.
  • Guide system integration projects, performing user acceptance testing and training for stakeholders as needed.
  • Troubleshoot complex issues spanning payment, tax, and compliance systems—identifying root causes and implementing improvements.
  • Facilitate data-driven decision making by surfacing insights from key operational, billing, and compliance data.
  • Proactively communicate status, risks, and solutions to technical and non-technical audiences.

Requirements

  • Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.
  • Strong collaboration and communication skills—able to translate business needs into technical solutions and vice versa.
  • Customer- and process-obsessed; relentless about efficiency, accuracy, and reliability.
  • Strong sense of ownership, resourcefulness, bias-to-action, and attention to detail.
  • Passion for solving complex systems challenges in global enablement, billing, payments, or compliance domains.
  • Technical skills in SQL, data analysis tools, and understanding of APIs/integrations; comfortable learning new software.
  • Experience supporting or administering enterprise SaaS, ERP, payment, or tax platforms.
  • Bachelor's degree in Business Administration, Information Systems, Finance, or related field.
  • 3–5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.
  • Experience configuring, implementing, and managing third-party payment engines (Stripe, Adyen, Recurly) and tax engines (Avalara, Avatax, Sovos).
  • Solid understanding of the quote-to-cash lifecycle, tax compliance, general ledger impacts, and ERP (NetSuite preferred).
  • Strong quantitative, analytical, and problem-solving skills; advanced proficiency with SQL, Looker, or similar tools.
  • Ability to manage multiple priorities effectively in a high-pressure environment.
  • Excellent written and verbal communication; proficiency in documentation and process mapping.
  • Adaptability, proactive mindset, and empathy for both customers and internal users.
  • Proficiency in Workato or comparable automation platforms.