Operations

• Hands-on, results-oriented Operations Supervisor supporting daily operations across multiple stores.
• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues, coordinating timely resolution to minimize downtime.
• Manage office procurement processes focusing on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain communication and collaboration with cross-functional teams to resolve operational issues.
• Identify process errors, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminate idle time, and ensure optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive, performance-driven culture.

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