Operations

• Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards.
• Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores.
• Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime.
• Manage office procurement processes with a strong focus on cost efficiency and vendor optimization.
• Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team.
• Ensure 100% accuracy and compliance in collections reporting.
• Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively.
• Identify errors in processes, correct them, and train staff to prevent recurrence.
• Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures.
• Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation.
• Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive and performance-driven culture.

Operations Supervisor, Russian Speaker

Operations Coordinator