Whatnot

People Operations

• Coach leaders and managers to improve team effectiveness, performance, and employee experience
• Partner on people strategy, including org design, workforce planning, and team development
• Advise on employee relations matters, including performance, behavior, and investigations, partnering with employment legal as needed
• Drive core people programs & processes (compensation, performance cycles, talent planning) for your org
• Partner with COEs (L&D, Total Rewards, People Ops) to shape and deliver effective programs
• Use data and insights to proactively identify and address talent risks (e.g., attrition, engagement)
• Lead change management efforts across reorgs, leadership changes, and evolving business priorities
• Support manager development across inclusion, team effectiveness, and leadership capability
• Design and lead org-specific initiatives tied to business and team needs
• Leverage engagement surveys and people data to inform decisions around culture, growth, retention, and performance

Senior People Business Partner, Tech

Operations

• Own and manage the IT support queue in Jira Service Management
• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom
• Execute employee onboarding and offboarding processes
• Provide local IT support for office employees
• Build workflow automations to reduce manual work
• Create and maintain IT documentation and knowledge base articles
• Travel periodically to provide onsite support
• Partner with cross-functional teams to ensure exceptional employee IT experience
• Contribute to IT projects and strategic initiatives

IT Systems and Ops Engineer

Product Manager

• Own the international growth vision and roadmap, defining how we standardize a high-quality product experience across markets while respecting local nuances and regulations.
• Drive systemic unlocks first, then paper cuts: each term, identify a small number of high-leverage opportunities that materially unlock growth or reduce chronic friction across multiple markets, while continuously burning down the backlog of country-critical bugs and UX/localization gaps.
• Champion a “hub-and-spoke” model for international, working with core product teams who own long-term platforms while ensuring international needs are prioritized, unblocked, and shipped on scalable foundations—never as one-off forks.
• Own international growth metrics and country scorecards, including acquisition, activation, retention, monetization, and market health. Use these to guide prioritization and to hold DRIs accountable for outcomes at the country and regional level.
• Design and run experiments across the funnel, partnering with Data Science and UXR to understand user behavior, size opportunities, and validate the impact of new product bets in specific markets.
• Translate regional expertise into scalable products, working closely with regional CatEx/Sales, Ops, and Marketing to understand local behaviors and convert them into productized playbooks that can be rolled out across multiple countries.
• Ensure our product is “global-ready by default”, partnering with Engineering and Design to bake i18n best practices, localization requirements, and regulatory constraints into new features from the start.

Product Manager – International Growth

Recruitment

• Lead hiring for Director-level, VP/C-Suite leaders, and L8+ engineers
• Create strong foundational executive recruiting processes
• Manage end-to-end leadership searches from kick-off to close
• Position Whatnot as an employer of choice for exceptional leaders
• Partner closely with Corporate Development team on acquihires
• Leverage data and market intel for executive recruiting function
• Be a strategic advisor to executives aligning leadership hiring with company growth objectives
• Collaborate with People Business Partners, Compensation, and leaders

Leadership Recruiter

Affiliate Manager

• Serve as a strategic partner to members of the Senior Leadership Team
• Own complex calendar management, ensuring clear context and optimal use of executive time
• Provide proactive support to keep leaders aligned on priorities, deadlines, and key deliverables
• Act as a point of contact between executives, employees, clients, and external partners
• Coordinate domestic and international travel arrangements
• Manage and submit expense reports
• Draft, edit, and finalise internal and external communications (memos, emails, presentations, reports)
• Coordinate leadership meetings, team off-sites, and strategic planning sessions
• Handle highly sensitive and confidential information with discretion
• Own end-to-end operations of the office, ensuring seamless daily functionality and an exceptional employee experience
• Serve as the operational lead for the office hub, creating a welcoming, high-energy, professional environment
• Identify operational gaps and implement scalable solutions before issues arise
• Lead vendor sourcing, negotiation, and management (facilities, cleaning, catering, maintenance, security, etc.)
• Partner with building management to resolve facilities issues and ensure business continuity
• Manage office budgets, forecasting, and end-of-month financial tracking
• Develop and maintain operational playbooks and scalable processes
• Drive workplace analytics and reporting to inform space planning and expansion decisions
• Support the global Workplace team on logistics for office build-outs, expansions, and relocations in Europe
• Drive project management across cross-functional stakeholders (IT, Security, People, Finance, Legal)
• Establish documentation, infrastructure, and standards that scale with company growth
• Partner cross-functionally to ensure smooth onboarding and operational readiness for new hires
• Design and continuously improve in-office experience strategies that encourage collaboration and community
• Own logistics and execution for team events, co-working days, leadership visits, and company-wide gatherings
• Anticipate employee needs and implement thoughtful enhancements to the workplace
• Foster a culture of transparency, professionalism, and positive energy across the office

Administrative Business Partner

• Build and lead the Carrier Ops function — establishing the operating model and cross-functional partnerships that enable scalable, high-quality logistics across all of Whatnot’s markets
• Own carrier performance and pricing health — monitoring key metrics, managing rate structures, and driving accountability with external carrier partners
• Lead operational response to shipping disruptions — building the processes and playbooks that ensure fast, reliable resolution for buyers and sellers
• Inform carrier strategy and product roadmap — identifying opportunities by market and bringing prioritized operational gaps to Product and Engineering
• Partner with senior leaders across BD, Finance, Product, and Operations to advance Whatnot’s shipping vision: competitive pricing, reliable delivery, and healthy unit economics at scale

Senior Manager, Strategy & Operations – Logistics

Analyst

• Administer medical, dental, vision, retirement, and supplemental benefits across 15+ vendors
• Manage U.S. and international new hire enrollments, including manual enrollments for global entities
• Support with compliance requirements (e.g., 5500 filings, audits, required notices)
• Assist with renewals and vendor implementations as well as Open Enrollment for US employees
• Manage end-to-end leave administration for employees globally (FMLA, parental leave, state-specific leaves, international leaves)
• Coordinate top-up pay and deduction reconciliation with Payroll
• Partner with external leave administrators (e.g., Tilt) and carriers
• Track and manage workplace accommodations in compliance with policy and local regulations
• Serve as the primary point of contact for escalations and sensitive employee cases
• Maintain and troubleshoot Workday benefits configurations in partnership with People Systems team
• Perform payroll reconciliations related to leave, deductions, and fringe benefits
• Identify discrepancies between plan rules and system configurations; document and resolve gaps
• Provide employees with quick and high-quality support with benefits and leave inquiries, working with internal and external partners as needed
• Review invoices to ensure accurate and timely payments to vendors
• Contribute to documentation and process improvements to make the employee experience smooth

Benefits Analyst – Contract

Payroll

• Process biweekly US payroll in Workday
• Validate earnings, deductions, taxes, and garnishments
• Ensure compliance with federal, state, and local regulations
• Manage multi-state payroll processing and tax allocations
• Maintain compliance with IRS and state tax regulations
• Support internal and external payroll audits
• Prepare and validate year-end reporting (W-2s)
• Troubleshoot payroll errors and resolve discrepancies along with Sr Global Payroll Analyst
• Partner with HR and Benefits to ensure accurate data integration
• Develop and maintain payroll reports and calculated fields
• Analyze payroll variances
• Prepare payroll reporting as needed
• Identify automation and efficiency opportunities
• Document payroll processes and controls
• Support payroll-related system enhancements or implementations

Payroll Analyst

Full-stack Engineer

• Payments team at Whatnot is fundamental to the product’s global operations
• power every order, collect every payment across a wide range of local and international methods, and manage returns, refunds, and seller payouts at scale
• process billions of dollars in payments each year, making us one of the most trusted and essential systems in the business
• enabling growth by building reliable, scalable infrastructure and developing innovative ways for users to transact
• play a central role in shaping the future of commerce on the platform and are accountable for supporting the continued expansion of both buyers and sellers

Software Engineer, Payments

Infrastructure Engineer

• Lead and mentor a team of highly skilled software engineers, supporting their technical growth, execution, and long-term career development.
• Set technical direction and quality standards for the team while empowering senior ICs to own design and architecture decisions. Roll up your sleeves when needed and course-correct when technical decisions are heading in the wrong direction.
• Develop and execute the strategic roadmap for reliability engineering at Whatnot.
• Build and operationalize best practices that empower product and platform teams to design and run reliable systems, incorporating SLOs, monitoring standards, and incident response patterns into their development workflows.
• Own the strategic roadmap for reliability tooling, including incident response systems, SLO measurement platforms, and developer-facing reliability libraries, while partnering with senior engineers on architecture and design.
• Lead the team in designing and building traffic control systems (distributed semaphores, rate limiting, circuit breaking) as reusable platform components consumed across Whatnot's service fleet.
• Lead the design and execution of load testing at scale, validating resilience against sustained and bursty growth scenarios, and providing tooling that enables teams to contribute new load test scenarios.
• Drive continuous improvement in incident detection and mitigation, including early warning systems and foundational observability instrumentation.
• Collaborate with cross-functional teams to influence product and architectural decisions that improve overall reliability and customer impact.
• Partner with Infrastructure and Engineering leadership to shape reliability strategy and investment priorities across the organization.
• Build a culture of learning and continuous improvement through blameless incident analysis, proactive reliability investment, and systematic reduction of repeated failure patterns.
• Scale the team through hiring, mentorship, leadership development, and thoughtful organizational design.

Engineering Manager, Infrastructure Engineering

Translator

• Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
• Own operational workflows in our TMS, including project setup, tracking, and issue resolution
• Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
• Support international launches by coordinating localization readiness and surfacing risks early
• Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
• Contribute to improving processes, documentation, and linguistic assets as we scale

Localization Operations Specialist

• Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
• Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
• Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
• Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
• Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
• Travel periodically to other offices or company events to provide onsite support
• Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
• Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence

IT Systems Engineer, Operations

Attorney

• Serve as the primary point of intake for Trust & Risk tickets directed to Legal.
• Review, assess, and triage inquiries to determine when true legal input is needed.
• Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.
• Identify patterns in escalations to improve upstream guidance and documentation.
• Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.
• Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.
• Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.
• Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.

Legal Trust & Risk Lead

Data Scientist

• We are looking for intellectually curious, highly motivated individuals to join our Data team! You will partner with our Engineering, Product, Finance and Operations teams to identify critical goals for the business, develop a deep understanding of them, and design scalable solutions.
• You should have strong critical thinking and analytical skills, excellent communication abilities, and a knack for working across teams in a fast-paced environment.
• This is a 12-16 week internship during Summer 2026. In the role you will gain exposure into various skills involved in making data-driven business decisions. Ranging from analytics engineering, dashboard building, and presenting insights.Your work and ideas will contribute to solving some of the most complex technical challenges we face today and define future initiatives.

Data Science Intern

Customer Support

• Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience