Whatnot

Senior People Business Partner, Ops – G&A

Whatnot

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $195,000 - $230,000 per year

Job Level

Senior

About the role

  • Coach leaders and managers to improve team effectiveness, performance, and employee experience
  • Partner on people strategy, including org design, workforce planning, and team development
  • Advise on employee relations matters, including performance, behavior, and investigations, partnering with legal as needed
  • Drive core people processes (compensation, performance cycles, talent planning) for your org
  • Partner with COEs (L&D, Total Rewards, People Ops) to shape and deliver effective programs
  • Use data and insights to proactively identify and address talent risks (e.g., attrition, engagement)
  • Lead change management across reorgs, role changes, and evolving business priorities
  • Support manager development across inclusion, team effectiveness, and leadership capability
  • Design and lead org-specific initiatives tied to business needs
  • Leverage engagement surveys and people data to inform decisions around culture, growth, retention, and performance

Requirements

  • 7+ years of experience supporting Operations teams (e.g., customer support, trust & risk, agent populations) in a remote or distributed environment
  • A strong partnership mindset and ability to build trust across leaders, managers, and employees
  • Experience in fast-paced, high-growth environments with a track record of being proactive, action-oriented, and iterative
  • Sound judgment and discretion in handling sensitive situations, with strong attention to detail
  • Clear and effective communication in a remote-first environment
  • Strong prioritization skills and a consistent connection to business goals
  • Comfort working with data to generate insights and inform decisions.
Benefits
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
coachingpartnership mindsettrust buildingproactiveaction-orientediterativesound judgmentattention to detailclear communicationprioritization