Develop and execute commerce and operations strategies that support Whatnot’s growth across post-purchase operations, with a focus on scaling our Vendor footprint for customer experience and Trust & Risk–related issues
Apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team
Lead and set the strategy for Whatnot’s Operations vendor framework, deploying managers and specialists to drive outcomes, set priorities, guide execution, and ensure high-quality delivery for Whatnot’s users
Define and track vendor KPIs, monitor quality and SLAs, and drive continuous performance improvement across partner sites
Lead strategic sourcing efforts to expand vendor coverage across new capabilities or geographies in support of business growth and continuity
Build scalable systems and processes that allow Customer Experience and Trust & Risk support teams to expand quickly while maintaining high-quality support for Whatnot’s users
Partner cross-functionally with Product, Engineering, and other stakeholders to translate insights from user interactions into initiatives that support scale and improved outcomes

Requirements

12+ years of experience across strategy, operations, or general management roles (e.g., consulting, operations, finance, GM)
Proven experience operating in high-growth scaling environments, with a strong track record of driving operational improvement and building and leading high performing teams
Strong strategic and analytical judgment, with the ability to synthesize data, metrics, and qualitative insights into clear recommendations and decisions
Experience leading large, cross-functional initiatives and managing complex, multi-threaded projects end to end
Proven ability to work with external partners or vendors in scaled, global operating models
Exceptional leadership skills, with experience setting direction, guiding execution, and driving accountability across teams
Ability to manage shifting priorities while maintaining structure, focus, and operational rigor
Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex)

Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisSQLanalytics platformsoperational improvementvendor managementKPI trackingstrategic sourcingprocess developmentproject managementperformance improvement

Soft Skills

analytical judgmentleadershipstrategic thinkingcross-functional collaborationaccountabilityadaptabilitycommunicationproblem-solvingdecision-makingteam management