Compliance Research and Policy Analyst
ADP
Partner Support Coordinator
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Junior
About the role
- Assist partners via tickets, emails and phone calls
- Review claims, their denials and substantiation documentation
- Answer questions regarding enrollment and participant status
- Import forms for processing and review file errors
- Reopen accounts and troubleshoot technical issues
- Review identity verification documents
- Create, update and maintain process documentation
- Train new hires and refresh existing team members
- Work manual update projects and document trends to support product quality and development
- Handle escalated situations and report as necessary
- Act as liaison between partners and internal WEX teams
- Cross-train to assist internal teams to provide service across functions
Requirements
- 1–2 years experience supporting Health Savings Accounts, Flexible Spending accounts and Health Reimbursement Arrangements (preferred)
- 1–2 years experience in training and customer service (preferred) or equivalent combination of education and experience
- Bachelor’s Degree in Education, Business, Communications or related field (preferred)
- Computer proficiency required
- Excellent written, oral and interpersonal communication skills
- Ability to work in a fast-paced professional environment
- Detail-oriented with excellent analytical and investigative skills
- Knowledge of and adherence to HIPAA, HITECH, Red Flag Rules and other regulations
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- quarterly or annual bonus (non-sales roles) and commission eligibility for sales roles
- comprehensive and market competitive benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims reviewidentity verificationprocess documentationfile error reviewtechnical troubleshootingdata importmanual updatesanalytical skillsinvestigative skillscustomer service
Soft skills
communication skillsinterpersonal skillsdetail-orientedtrainingproblem-solvingescalation handlingteam collaborationfast-paced workorganizational skillsliaison skills
