Operations Director
OKX
Payment Operations Specialist
WeTravel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteSalary
💰 $20,000 - $23,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage and resolve disputes, ensuring a seamless process for users.
- Handle the submission of disputes, coordinating with relevant stakeholders.
- Oversee the resolution process and collaborate with internal teams and external partners.
- Support users throughout the dispute submission process, providing guidance.
- Monitor chargeback and win rates, providing analyses and recommendations.
- Conduct thorough due diligence on high-value transactions.
- Identify and report any fraudulent or suspicious activity related to payments.
- Conduct regular checks on accounts, addressing negative balances and follow up to ensure timely resolution.
- Collaborate with teams and external partners to address inquiries or issues promptly.
Requirements
- Ideally a Bachelor’s degree in banking, finance, accounting, or a related field
- Strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management.
- Familiarity with payment service providers such as Stripe, Adyen, and Mangopay
- Knowledge of regulatory compliance related to payments, sanctions, and prohibited countries.
- Expertise in using fraud detection tools and techniques to prevent fraudulent activity.
- Strong analytical and problem-solving skills, including monitoring and analyzing monthly refund rates and dispute ratios.
- Ability to collaborate with cross-functional teams and external partners to resolve payment-related issues.
- Excellent communication and interpersonal skills, with the ability to communicate complex payment-related issues to both technical and non-technical stakeholders.
- Bi-lingual proficiency in Spanish and English is preferred.
Benefits
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Annual team off-site (often somewhere sunny 🌊).
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment operationspayments managementrefunds managementwire transfersledger managementfraud detection toolsanalytical skillsproblem-solving skillsdue diligenceregulatory compliance
Soft skills
collaborationcommunication skillsinterpersonal skillsanalytical thinkingproblem-solvingguidancestakeholder managementteamworkcustomer supportbilingual proficiency
