S&OE Coordinator — Sales & Operations Execution
LIBBS FARMACÊUTICA LTDA
ERPRPA
Senior Operations Associate
Intellect
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Track and monitor operational data and metrics, providing analysis and insights to support projects and initiatives.
- Assist in the implementation and ongoing monitoring of internal and external processes, including service level agreements (SLAs), to meet operational requirements.
- Collaborate with internal teams (commercial, clinical, product) to ensure alignment with commercial demand and contribute to project implementation.
- Support the coordination and execution of operational requests for client delivery (e.g., onsite events, webinars).
- Communicate with users via email, chat, and calls to provide timely support on Intellect’s services.
- Share accurate information on available resources and options to help users make informed decisions—this may include assisting them in selecting appropriate care, clarifying service differences, and booking appointments.
- Assist in provider sourcing and engagement in collaboration with the Care Operations team to deliver client outcomes.
- Handle administrative tasks such as responding to emails, managing booking requests.
- Support logistical administration related to provider sourcing and payment.
- Work collaboratively with team members in the APAC timezone while maintaining effective communication and workflow with clients primarily located in US/Canada and LATAM time zones.
Requirements
- - Experience within the tech startup space and ideally (but not required) within the Healthcare / Patient experience-related / Employee Assistance Program (EAP) industry.
- - Strong operational background, able to get hands on in developing and ensuring adherence to processes from ground-up.
- - Effective in communication and in working on projects cross-functionally.
- - Thrive in meeting tight deadlines and managing priorities under pressure
- - Open to candidates in Mexico and Brazil
Benefits
- **Why You’ll Love Working With Us:**
- - **Global company** – work in a diverse environment with people from nearly 20 countries
- - **Generous leave policy** – time off to rest and recharge
- - **Christmas week off** – company-wide break during Christmas, separate from annual leave
- - **Birthday leave** – enjoy a day off on your birthday
- - **Quarterly mental health days** – one day off every quarter to focus on your wellbeing
- - **Flexible work arrangements** – work in a way that suits your lifestyle and goals
- - **Work-life balance** – a culture that values personal time and long-term wellness
- - **Medical coverage** – comprehensive insurance for peace of mind
- - **Performance bonus** – high performance is recognised and rewarded
- - **Development budget** - annual allowance to support your professional development
- - **Mental health support** – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- - **Socials** **and communities **– regular non-work events/activities to connect and have fun together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
effective communicationcross-functional collaborationproject managementtime managementprioritizationanalytical skillsproblem-solvingadaptabilityclient supportlogistical administration
