Intellect

Bilingual

• Provide one-on-one fitness coaching through video consultations and text-based support on our platform
• Tailor fitness programs to each client, adapting to their fitness levels, goals, and any limitations
• Collaborate on innovative fitness content and program ideas to enhance our platform’s offerings
• Build lasting client relationships through clear and supportive communication
• Stay current on fitness trends and best practices to continually improve client results
• Respond quickly to client questions and feedback to ensure satisfaction and promote client retention

Bilingual Physical Fitness Trainer – Korean, English

Financial Planning and Analysis

• Offer strategic coaching in essential areas, such as cash flow and budgeting, through text and video consultations
• Assess clients’ financial situations and design customized financial plans tailored to their unique needs and goals
• Guide clients in making informed, secure financial decisions that align with their short-term needs and long-term aspirations
• Help clients effectively manage their resources to meet both daily obligations and larger goals, such as saving for retirement or purchasing a home
• Stay current with financial trends, market changes, and budgeting strategies to offer clients the most relevant coaching
• Monitor and adjust financial plans as needed, ensuring clients stay on track and adapt to any life changes or shifts in financial goals

Financial Coach

Counselor

• Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
• Address a range of clinical cases, including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more
• Partner with our internal clinical team to improve the platform and client programs

Clinical Counsellor, Psychologist

Customer Success Manager

• Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
• Own end-to-end delivery of the mental health benefits platform across assigned clients
• Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
• Build strong, long-term relationships with senior HR and business stakeholders
• Drive client satisfaction, retention, and expansion opportunities
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
• Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
• Identify product enhancement opportunities based on client feedback and insights
• Conduct regular client check-ins (weekly, monthly, quarterly)
• Prepare and present QBRs and impact reports
• Respond to client queries, escalations, and operational requests
• Align on programme priorities, campaign calendars, and engagement initiatives
• Manage renewals conversations and identify upsell/cross-sell opportunities
• Oversee implementation timelines and onboarding processes
• Coordinate webinars, roadshows, campaigns, and engagement initiatives
• Ensure platform configurations, credits, and reporting are accurate
• Track project milestones and manage internal follow-ups
• Ensure service quality standards are maintained across clinical and operational delivery
• Develop tailored engagement strategies based on workforce demographics and needs
• Advise clients on mental health trends, utilisation benchmarks, and best practices
• Provide recommendations to improve adoption, communication, and ROI perception
• Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)
• Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS
• Analyse trends and identify risks or growth opportunities
• Develop insights and narratives to demonstrate programme impact
• Use data to inform renewal and expansion discussions
• Translate client feedback into clear product and operational requirements
• Work with Product and Engineering on feature enhancements or fixes
• Partner with Marketing on engagement campaigns and communication materials
• Coordinate with Clinical and Delivery Ops for service quality and provider matters
• Support Sales in enterprise pitches, renewals, and expansion proposals
• Identify recurring pain points and process inefficiencies
• Contribute to internal playbooks, best practices, and reporting frameworks
• Proactively suggest platform improvements to enhance scalability and client value

Bilingual Physical Fitness Trainer – Korean, English

Financial Coach

Clinical Counsellor, Psychologist

Client Success Manager