Technical Consultant
ArcherGrey
AWSAzureERPETLGraphQLPythonSQL
Benefits Consultant, Employee Advocate
Westinghouse Electric Company
contract
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Benefits analyst that can take on coordination of Benefits service requests tickets, supporting Annual enrollment
- Developing documentation on processes and procedures
- Building out the knowledgebase in ServiceNow
- Answering Benefits inquiries and/or routing them to the appropriate SME to answer
- Coordinate knowledge sharing to support succession planning and to meet future growth needs.
- Ensure that the Global H&W knowledge base is up to date and expired data is archived appropriately.
- Audit and analyze trends, utilization patterns that will provide insight to support data driven decisions and to show ROI
Requirements
- Bachelor's Degree in Human Resources, Business or related field or equivalent experience
- Minimum four (4) years related work experience showing progressively more complex responsibilities in a substantive and relevant professional HR benefits position
- Must be highly proficient in Microsoft Office Suite
- Excellent written and verbal communication skills, with ability to build rapport over the phone
- Ability to provide exceptional customer service through active listening, patience, and respond with resolutions or actionable next steps
- Possess a high level of personal integrity with an emphasis on confidentiality and discretion in compliance with HIPAA
- Independently manage, prioritize, and complete projects that have competing priorities in a fast paced-high volume environment meeting required deadlines
- Experience using SuccessFactors, ADP, SAP, AlightWorkLife or equivalent HRIS for benefits administration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationdocumentation developmentdata analysistrend analysisutilization pattern analysisproject managementcustomer service
Soft skills
written communicationverbal communicationactive listeningpatienceintegrityconfidentialitydiscretionprioritizationtime management
