Westinghouse Electric Company

HR Employee Service Center Senior Representative

Westinghouse Electric Company

contract

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Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • HR Employee Service Center Senior Representative – 18 MONTH CONTRACT - REMOTE
  • The Westinghouse Employee Service Center Representative will provide support for and management of customer inquiries through an HR ticketing system.
  • This position will support up to 3 regions globally.
  • Position will begin October 2025
  • Work hours will be 9:00 am – 5:00 pm PST Monday-Friday to support the business in different regions
  • U.S. Citizenship is required
  • Providing support for and management of customer inquiries through an HR ticketing system.
  • Inquiries will be managed by various channels (phone, webchat, email, or other).
  • The type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many other HR questions
  • Explaining how to use the online HR systems, HR portal, view paystub, etc.
  • Investigating more complex cases
  • Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment
  • Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels
  • Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system
  • Initiate and support all global onboarding tasks
  • Guiding employees through the appropriate on and offboarding policies
  • Assisting with administrative tasks, data entry as needed
  • Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork
  • Focus on continuous improvement through shared knowledge and lessons learned

Requirements

  • Minimum of 3 years experience on HR/Customer Care Teams
  • Excellent English: Proficiency in reading, writing & speech
  • Excellent Spanish or Mandarin: Ability in reading, writing & speech is a plus
  • Experience in Customer Service required
  • Adaptability and attention to details
  • Excellent written and verbal communication skills
  • Self-motivation and willingness to learn
  • Good knowledge of MS Office (Word, Excel…)
  • Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus
  • Ability to work in a shift schedule (9 am -5 pm PST)
  • Authorization to work in the Employing Country: Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that doesn’t currently, or in the future, require sponsorship of a visa for employment authorization in the Employing Country.