Junior HR Generalist
Latitude Inc
HR Employee Service Center Senior Representative
Westinghouse Electric Company
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- HR Employee Service Center Senior Representative – 18 MONTH CONTRACT - REMOTE
- The Westinghouse Employee Service Center Representative will provide support for and management of customer inquiries through an HR ticketing system.
- This position will support up to 3 regions globally.
- Position will begin October 2025
- Work hours will be 9:00 am – 5:00 pm PST Monday-Friday to support the business in different regions
- U.S. Citizenship is required
- Providing support for and management of customer inquiries through an HR ticketing system.
- Inquiries will be managed by various channels (phone, webchat, email, or other).
- The type of support needed may include questions on: HR procedures, employment benefits, salary and pay-slip questions, on-boarding, paid time off including vacation/holiday/leave of absence allocation and conditions, overtime, off-boarding and many other HR questions
- Explaining how to use the online HR systems, HR portal, view paystub, etc.
- Investigating more complex cases
- Responding to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment
- Supporting day-to-day HR inquiries with the highest level of customer service via all HR Service request channels
- Perform basic HR transactional tasks by management of employee data through the SuccessFactors HR system
- Initiate and support all global onboarding tasks
- Guiding employees through the appropriate on and offboarding policies
- Assisting with administrative tasks, data entry as needed
- Maintaining information systems, preparing appropriate documentation, and processing necessary paperwork
- Focus on continuous improvement through shared knowledge and lessons learned
Requirements
- Minimum of 3 years experience on HR/Customer Care Teams
- Excellent English: Proficiency in reading, writing & speech
- Excellent Spanish or Mandarin: Ability in reading, writing & speech is a plus
- Experience in Customer Service required
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Good knowledge of MS Office (Word, Excel…)
- Knowledge of SAP HR, SuccessFactors, Service Now or other HR systems is a plus
- Ability to work in a shift schedule (9 am -5 pm PST)
- Authorization to work in the Employing Country: Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that doesn’t currently, or in the future, require sponsorship of a visa for employment authorization in the Employing Country.
