Westin Nashville

Manager

• Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events.
• Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics.
• Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction.
• Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams.
• Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail.
• Monitor event budgets, review billing, and support cost-effective event execution.
• Resolve client concerns and operational challenges promptly and professionally before, during, and after events.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting.
• Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures.
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs.
• Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience.

Conference Services Manager

Engineer

• Assist with the upkeep, repair, and maintenance of hotel systems and facilities
• Perform routine maintenance and basic repairs, including minor plumbing, electrical, painting, drywall, furniture, flooring, and HVAC-related tasks
• Respond promptly to guest requests and maintenance work orders
• Conduct routine inspections and report maintenance concerns to Engineering leadership
• Assist with preventative maintenance programs to support hotel operations and protect hotel assets
• Maintain the cleanliness, organization, and safety of engineering workspaces, tools, and equipment
• Support meeting room setups, special events, and other operational needs as required
• Assist with exterior property maintenance and other duties assigned by Engineering leadership.

Engineer I

• Lead & Inspire
• Guide, coach, and develop F&B supervisors, banquet captains and frontline associates
• Foster a culture of collaboration, accountability, and service excellence
• Lead by example with integrity, professionalism, and energy
• Deliver Exceptional Guest Experiences
• Ensure every guest interaction exceeds expectations
• Respond quickly and thoughtfully to guest feedback and concerns
• Set clear service standards aligned with the Westin brand
• Drive Operations
• Oversee daily operations across all F&B outlets, including restaurants, bars, and room service
• Ensure service quality, cleanliness, and safety standards are consistently met
• Support banquet execution to ensure seamless and memorable events
• Manage Performance & Financials
• Assist in managing budgets, forecasting, and cost controls
• Monitor productivity and operational efficiency
• Use guest satisfaction data (AOS/GSS) to drive continuous improvement
• Develop Your Team
• Train, mentor, and support associates to grow their skills and careers
• Conduct performance reviews and provide ongoing feedback
• Create a positive, engaging work environment focused on learning
• Collaborate & Communicate
• Partner with hotel leadership to align on goals and strategy
• Maintain strong communication through meetings, logs, and daily touchpoints
• Promote an open-door, fair, and inclusive workplace culture.

Food and Beverage Manager

Sales

• Proactively cultivate catering opportunities and maximize revenue through strategic sales.
• Build lasting client relationships for exceptional events and personalized service.
• Ensure every client experience reflects the elevated hospitality and wellness-focused standards of the Westin brand.

Conference Services Manager

Engineer I

Food and Beverage Manager

Catering Sales Manager