Conference Services Manager

Westin Nashville

Conference Services Manager at The Westin Nashville managing meetings and special events. Coordinating all details to ensure a seamless and exceptional guest experience.

Posted 6/3/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events.
Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics.
Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction.
Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams.
Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail.
Monitor event budgets, review billing, and support cost-effective event execution.
Resolve client concerns and operational challenges promptly and professionally before, during, and after events.
Build and maintain strong relationships with clients, vendors, and internal stakeholders.
Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting.
Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures.
Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs.
Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience.

Requirements

What you’ll need

Relationship-builder, problem-solver, and hospitality professional
Ability to thrive in a fast-paced environment
Passion for creating seamless experiences
Must be proactive in exceeding expectations.

Benefits

Comp & perks

Parking: Full-Time associates – FREE
Associate Meals – FREE
Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
Discounts on Rental Cars, other popular hotels, and hotel alternatives
Discounts on tickets to concerts, Theme Parks, and other attractions
Discounts on Car and Computer Purchases
We host Associate Recognition events, celebrations, and parties year-round.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship-buildingproblem-solvinghospitalityorganizationattention to detailflexibilityadaptabilityproactivitycommunicationclient service