National Account Manager – New Business Sales
Imperative Logistics Group®
Personal Lines Account Representative
Westfield Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Performs a variety of customer service activities for agents and clients such as handling a variety of incoming customer calls and emails including the following, answering inquiries from customers including coverage questions, policy changes, quotes, billing issues, and other issues, taking incoming claims calls and handling appropriately based on type of claim and handling certificate requests including related coverage updates, special language requests and underwriting issues.
- Conducts account reviews periodically and enhances and strengthens existing accounts as needed with additional coverage.
- Resolves disputes between customers, company, agencies and others while keeping appropriate parties informed of progress.
- Works closely with agencies on advising agencies of critical events and follows agency's instructions within guidelines or procedures, writing generally simple bonds for customers as well as handling renewals, cancellations and non-renewals with care, legally saving all accounts when possible.
- Documents work with appropriate activities in the management system.
- Serves as a resource to Company's insurance team, whenever possible, and cooperatively responds to underwriting requests for additional customer information.
- Utilizes company software and resources, agency management system, and software tools as needed to perform tasks and obtain necessary information (e.g. underwriting guidelines, forms, manuals).
- Shares knowledge of industry updates (carrier changes, market trends, products) and stays informed of state-specific guidelines and requirements (coverages, underwriting rules, procedures, laws).
- Works with Account Managers to understand the customer's requirements and are responsible for ensuring customers' requirements are defined and documented.
- Supports the creation of an implementation project plan to identify key milestones deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions.
- Supports identifying potential risks within the project and activities across internal teams to ensure the program deliverables are on track and understood.
Requirements
- 2 - 5 years of experience in Account Management, Business, Sales, Distribution Management, or a related field.
- High School Diploma or General Education Diploma (GED) and/or commensurate experience.
Benefits
- None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer serviceclaims handlingpolicy changesbilling issuesunderwritingrisk identificationproject planningdocumentationdispute resolution
Soft skills
communicationproblem-solvingcollaborationcustomer focusattention to detailadaptabilityorganizational skillscritical thinkinginterpersonal skillsresourcefulness
Certifications
High School DiplomaGeneral Education Diploma (GED)
