Westfalia Fruit

Learning and Development

• Serás parte del equipo de Personas y Cultura Chile, apoyando la implementación de procesos clave de desarrollo organizacional y gestión del talento, combinando gestión de programas y trabajo directo con líderes y equipos.
• Coordinar la ejecución del Plan Anual de Capacitación, incluyendo actividades presenciales, virtuales y blended.
• Administrar la plataforma LMS corporativa, monitoreando participación, cumplimiento e indicadores de aprendizaje.
• Gestionar la franquicia tributaria SENCE, coordinando con OTIC, OTEC y comités bipartitos.
• Ejecutar procesos de reclutamiento y selección, desde el levantamiento de perfiles hasta la coordinación de entrevistas y evaluaciones.
• Administrar la plataforma de gestión del desempeño, apoyando procesos de OKRs, seguimiento y entrenamientos a líderes.
• Coordinar programas de desarrollo de liderazgo y actividades de aprendizaje para jefaturas y supervisores.
• Gestionar la aplicación y análisis de encuestas de clima, compromiso y salud organizacional, apoyando la elaboración de planes de acción.
• Colaborar en iniciativas de cultura, compromiso, onboarding y experiencia del empleado.

Especialista en Desarrollo Organizacional

People Operations

• Partner with senior leaders and managers to provide pragmatic, commercially focused People & Culture advice.
• Build trusted relationships, coaching leaders through people decisions and organisational challenges.
• Translate people strategy into practical actions that support business performance and engagement.
• Deliver end-to-end support on employee relations matters, including absence management, performance, disciplinaries and grievances.
• Provide clear, confident guidance on UK employment law and best practice.
• Support organisational change initiatives and transformation projects.
• Identify opportunities to improve people processes, ways of working and employee experience.
• Use HR data and systems (including Deel and MS D365) to provide insight, support decision-making and track outcomes.
• Ensure accurate people data and contribute to reporting and analysis.

People and Culture Business Partner

Administration

• Provide excellent customer service and support to the sales team
• Assist with order processing, including entering orders into the system and ensuring accuracy
• Respond to customer inquiries and provide product information
• Collaborate with internal teams to resolve customer issues or concerns
• Maintain accurate and up-to-date records of customer interactions and transactions
• Assist in preparing sales reports and presentations
• Coordinate with shipping and logistics to ensure timely delivery of orders
• Support sales representatives in managing client accounts
• Maintaining office standards

Sales Administrator

Account Manager

• The Account Manager plays a key role within Westfalia Fruit's Commercial team, building and strengthening relationships with customers in the fresh produce sector. This position is responsible for driving sales growth, managing accounts, and ensuring the highest standards of customer service.
• **Responsibilities**
• Sales & Account Management:
• - Develop and maintain strong, long-lasting relationships with both existing and potential customers.
• - Conduct regular customer follow-ups and engagement to understand customer requirements, preferences, and strategic goals.
• - Actively research and analyse customer needs, industry trends, and competitive offerings.
• - Serve as the primary point of contact for customer inquiries, offering prompt solutions and addressing concerns.
• - Strive to enhance customer satisfaction and loyalty through excellent service and proactive issue resolution.
• Order Processing:
• - Oversee the end-to-end process for customer orders, ensuring accuracy and timely processing.
• - Regularly communicate with customers to confirm order details, delivery schedules, and any adjustments.
• - Coordinate with Production and Quality Assurance departments to ensure order specifications are met, including special packaging requirements and quality standards.
• - Generate production orders in alignment with customer-specific requirements.
• - Ensure that necessary packaging and labeling are in place to meet customer preferences and compliance standards.
• - Complete all necessary administrative tasks, including order confirmation, invoicing, and record-keeping.
• - Regularly review order details for accuracy and maintain up-to-date information in internal systems.
• Cross-Functional Collaboration:
• - Act as a liaison between customers and internal teams to ensure smooth order processing and issue resolution.
• - Maintain regular communication with various departments across the business.
• - Work with the broader Commercial team to develop and implement initiatives that enhance the overall customer experience.
• - Regularly share customer feedback with relevant departments to drive process improvements.