Westfalia Fruit

People Operations

• Partner with senior leaders and managers to provide pragmatic, commercially focused People & Culture advice.
• Build trusted relationships, coaching leaders through people decisions and organisational challenges.
• Translate people strategy into practical actions that support business performance and engagement.
• Deliver end-to-end support on employee relations matters, including absence management, performance, disciplinaries and grievances.
• Provide clear, confident guidance on UK employment law and best practice.
• Support organisational change initiatives and transformation projects.
• Identify opportunities to improve people processes, ways of working and employee experience.
• Use HR data and systems (including Deel and MS D365) to provide insight, support decision-making and track outcomes.
• Ensure accurate people data and contribute to reporting and analysis.

People and Culture Business Partner

Administration

• Provide excellent customer service and support to the sales team
• Assist with order processing, including entering orders into the system and ensuring accuracy
• Respond to customer inquiries and provide product information
• Collaborate with internal teams to resolve customer issues or concerns
• Maintain accurate and up-to-date records of customer interactions and transactions
• Assist in preparing sales reports and presentations
• Coordinate with shipping and logistics to ensure timely delivery of orders
• Support sales representatives in managing client accounts
• Maintaining office standards

Sales Administrator

Account Manager

• The Account Manager plays a key role within Westfalia Fruit's Commercial team, building and strengthening relationships with customers in the fresh produce sector. This position is responsible for driving sales growth, managing accounts, and ensuring the highest standards of customer service.
• **Responsibilities**
• Sales & Account Management:
• - Develop and maintain strong, long-lasting relationships with both existing and potential customers.
• - Conduct regular customer follow-ups and engagement to understand customer requirements, preferences, and strategic goals.
• - Actively research and analyse customer needs, industry trends, and competitive offerings.
• - Serve as the primary point of contact for customer inquiries, offering prompt solutions and addressing concerns.
• - Strive to enhance customer satisfaction and loyalty through excellent service and proactive issue resolution.
• Order Processing:
• - Oversee the end-to-end process for customer orders, ensuring accuracy and timely processing.
• - Regularly communicate with customers to confirm order details, delivery schedules, and any adjustments.
• - Coordinate with Production and Quality Assurance departments to ensure order specifications are met, including special packaging requirements and quality standards.
• - Generate production orders in alignment with customer-specific requirements.
• - Ensure that necessary packaging and labeling are in place to meet customer preferences and compliance standards.
• - Complete all necessary administrative tasks, including order confirmation, invoicing, and record-keeping.
• - Regularly review order details for accuracy and maintain up-to-date information in internal systems.
• Cross-Functional Collaboration:
• - Act as a liaison between customers and internal teams to ensure smooth order processing and issue resolution.
• - Maintain regular communication with various departments across the business.
• - Work with the broader Commercial team to develop and implement initiatives that enhance the overall customer experience.
• - Regularly share customer feedback with relevant departments to drive process improvements.

Customer Success Manager

• Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.
• Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.
• Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.
• Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.
• Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.
• Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.
• Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.
• Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.
• Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).

Customer Success Specialist

Procurement

• Act as the Sourcing lead for the D365 ERP implementation, ensuring system functionality supports international procurement, buying and supplier management processes
• Work closely with Sourcing Managers, Buyers and Global Sourcing Leadership to map current processes into D365 workflows
• Support configuration, data migration, and testing of sourcing-related modules within Microsoft Dynamics 365
• Lead User Acceptance Testing (UAT) for sourcing teams and coordinate issue resolution with the D365 project team
• Provide hands-on support during go-live and hypercare, ensuring minimal disruption to sourcing and buying activities
• Support supplier master data, item data and contract data accuracy within the new system
• Translate commercial and buying requirements into system logic, ensuring D365 supports commodity purchasing, pricing and supplier performance tracking
• Develop and deliver training and guidance to sourcing users on how to operate effectively in D365
• Identify process improvements and standardisation opportunities enabled by D365
• Act as a trusted advisor to the Head of Sourcing Germany and Global Sourcing Director throughout the rollout

D365 Specialist, Sourcing – 6 month FTC

Financial Planning and Analysis

• - Maintain and validate customer models to support pricing and profitability analysis.
• - Data governance and quality assurance.
• - Conduct comprehensive margin analysis to identify trends and variances.
• - Develop and monitor budgets, ensuring alignment with financial goals.
• - Close collaboration with procurement, commercial, and operations teams to gather and analyse financial data.
• - Provide variance analysis and offer recommendations to management on corrective actions.
• - Ensure compliance with accounting standards and company policies and ensure accurate costing methods are applied for different types of products or services.
• - Assist in the preparation of financial reports and presentations for management.
• - Focus on financial performance across the business, ensuring accurate cost allocation and profitability analysis.

People and Culture Business Partner

Sales Administrator

Account Manager

Customer Success Specialist

D365 Specialist, Sourcing – 6 month FTC

Commercial Finance Business Partner