Incident Manager
Veeam Software
Cloud
Regional Agency Manager
Western National Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,320 - $150,480 per year
Job Level
Mid-LevelSenior
About the role
- Builds and maintains strong relationships with existing and potential customers by understanding their needs and providing solutions that meet those needs
- Works closely with other departments (marketing, claims, underwriting) to ensure seamless customer experience and align sales strategies
- Analyzes sales metrics and performance data to identify areas for improvement and develop strategies to increase sales effectiveness
- Manages agency production and claims experience through report analysis; reviews production and profitability with agency personnel and follows up to assure sales objectives are achieved
- Recommends and implements appropriate corrective action plans independently
- Establishes regular meeting schedules with each assigned agency and conducts in-person agency visits
- Drives new business submissions to meet corporate growth initiatives for the territory
- Facilitates training on company products and systems, including internet-based technologies and new sales techniques in the agency office
- Acts as liaison between agencies and company to communicate changes and develop opportunities for new and renewal sales
- Works with Agency Sales Team toward established annual sales and production plans and develops talking points/sales approach
- Partners with subject matter experts for product and communication meetings
- Pulls agency reports to analyze and develop strategies and action plans for each agency and territory
- Understands and reports new business opportunities, competitor activities, and industry trends
- Develops and implements rehabilitation and termination programs when necessary
- Leads sales presentations and negotiations with key clients and prospects
- Researches and recommends new agencies for appointment by recruiting, interviewing, and assessing agency fit
- Assists agencies in resolving complex complaints regarding underwriting, claims service, or other internal Western National areas
- Collaborates with underwriting to develop core strategies for agencies and mentor underwriters on agency dynamics
- Consistently acts according to customer experience standards: respond quickly, maintain positive attitude, build rapport, demonstrate empathy, manage expectations, use proper communication channels, take ownership to resolve issues
- Other duties as assigned
Requirements
- Valid and unrestricted driver’s license and acceptable driving record
- Ability to travel frequently (75 - 80%), including overnight state travel (15 - 200-mile radius)
- Property-and-casualty insurance company sales and marketing experience or equivalent agency-facing property-and-casualty industry experience
- Excellent written, verbal, and interpersonal communication skills
- Proficient use of various core systems, office and computer equipment, and software packages
- Proficient in negotiating and leveraging in business transactions
- Proficient verbal and written communication skills to clearly explain insurance terms, policies, and procedures to agency partners
- Ability to actively listen and understand customer needs and concerns
- Proficient understanding of insurance regulation and compliance requirements
- Serve and co-lead project groups to assist in the evolution of coverage, policies, and procedures
- Proficient understanding of risk management concepts and how they apply to insurance products and client needs
- Bachelor's degree in business or marketing; experience in lieu of degree acceptable
- Applicants must be authorized to work for any employer in the U.S.; employer will not sponsor a work Visa
Benefits
- Medical insurance plan options, including dental and vision
- Life insurance and disability insurance
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
- Flexible work environment with hybrid and remote arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales metrics analysisreport analysisnegotiationrisk managementinsurance regulationproperty-and-casualty insurancecustomer experience standardstraining facilitationbusiness developmentagency recruitment
Soft skills
relationship buildingcommunicationactive listeningproblem solvingteam collaborationempathycustomer serviceleadershipstrategic thinkingadaptability
