Test Manager
GovCIO
Senior · Leadfull-time$135k–$140k / year🇺🇸 United States
Posted: 49 minutes agoSource: careers-govcio.icims.com
Incident Manager
Veeam Software
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Support and improve how incidents are handled across Veeam's SaaS platform, driving clarity, communication, and coordination
- Lead incident communications by coordinating with engineers, product, support, and leadership to keep information flowing clearly and consistently
- Ensure internal teams, executives, and customers receive timely and accurate information
- Drive incident coordination and outcomes effectively in both real-time and async contexts, enabling geographically distributed teams to make progress without always relying on live calls
- Keep incident timelines, roles, and actions clear without replacing technical ownership
- Use and improve incident management tooling to streamline reporting, communications, and tracking
- Facilitate blameless postmortems for high-impact incidents, ensuring follow-ups are owned and completed, and outcomes are tracked and reported to leadership
- Track overall incident trends using metrics and work with teams to improve response time, resolution time, and reduction of incidents
- Present clear incident reports and trends to executive leadership, highlighting learnings and improvements
- Identify opportunities to strengthen incident response processes and reduce customer impact
Requirements
- Experience managing incident communications in a SaaS or cloud environment
- Strong written and verbal communication skills with the ability to adapt messaging to different audiences, including executives and customers
- Hands-on use of modern incident management tools such as Incident.io, Rootly, or FireHydrant
- Proven ability to work with incident metrics, identify trends, and present clear reports and insights to executive leadership
- Experience facilitating blameless postmortems for high-impact incidents, ensuring follow-ups are owned and completed, and outcomes are tracked
- Familiarity with SRE and DevOps practices
- Ability to stay organized and calm in fast-moving situations
- A mindset focused on clarity, transparency, and trust
- Background in SRE, DevOps, or technical program management (advantage)
- Experience supporting distributed teams across time zones (advantage)
- Understanding of SLIs, SLOs, and reliability frameworks (advantage)
- Applicant must be permanently located in the United States; remote work is only possible for employees located in the United States
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementincident metricsreportingblameless postmortemsSRE practicesDevOps practicesSLIsSLOsreliability frameworks
Soft skills
written communicationverbal communicationorganizational skillscalmness under pressureclaritytransparencytrust
